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What Is an AI Chatbot?

AI chatbots are software applications that simulate human conversation. They use artificial intelligence to understand and process natural language, enabling them to interact with users in a conversational manner.

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What can AI chatbots do for you?

Provide personalized and intelligent service using AI-powered chatbots built directly into your CRM. Speed up issue resolution and help your teams do more with bots integrated with your Salesforce data.

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AI chatbot FAQs

An AI chatbot is a computer program that simulates and processes human conversation (written or spoken) through artificial intelligence, allowing for natural interactions between humans and digital devices.

AI chatbots use natural language processing (NLP) to understand user input, machine learning to improve over time, and predefined rules or generative AI models to formulate responses.

Benefits include 24/7 customer support, instant responses, personalized interactions, reduced operational costs, lead generation, and the ability to handle high volumes of inquiries.

They provide quick answers to common questions, guide users through processes, offer personalized recommendations, and resolve issues efficiently, leading to higher satisfaction.

AI chatbots can answer FAQs, provide product information, assist with order tracking, schedule appointments, collect customer feedback, and facilitate simple transactions.

Basic chatbots are rule based and follow predefined scripts and keywords, while AI-powered chatbots use machine learning to understand intent and generate more natural, dynamic responses.

Yes, many AI chatbots can integrate with CRM systems, ticketing platforms, and knowledge bases to provide more comprehensive and context-aware assistance. For the most tailored experience for your team and end users, look for a chatbot that can integrate seamlessly with your customer relationship management (CRM) software.