Salesforce hit 1M+ support requests with Agentforce. Learn how you can, too.

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Premier Success Plan

With the Premier Success Plan, start strong and discover new ways to achieve your data and Agentforce goals with personalized programs, expert guidance, and expedited support.

See how customers of all sizes and industries achieve success with Premier.

Develop a personalized path to improve adoption and usage.

Connect with Salesforce experts to align your AI goals with product capabilities. Together, create a strategy that outlines detailed recommendations to deploy Agentforce and achieve tangible business outcomes.

Track objectives and goals with a roadmap that outlines recommendations to deploy Agentforce and achieve measurable business outcomes, including building expertise and driving adoption. Plus, review past recommendations and achievements with an expert, and realign on next steps for your success.

Success Path

Enhance your Salesforce and Agentforce success with insights and AI-driven recommendations on product adoption, your team's expertise, and the technical health of your solution. Access your Score through a Success Review and collaborate with a Salesforce expert on your future plans.

Get live instructor-led training from Salesforce experts including Agentforce Activation Workshops and Agentforce training at AI centers. Enable your teams to be more productive with 25% off instructor-led courses and bulk certifications.

Success Path

Keep your system running smoothly and ready for Agentforce.

Enable your teams to be more productive with personalized guidance on any topic in 1-to-1 sessions with Salesforce experts. Gut check your ideas and validate your solution or decision with a Salesforce expert before you get started.

Pair up with a Salesforce expert to review how you are using Salesforce. After the review, you'll receive personalized recommendations to help you achieve your business goals.

Solve business-critical issues anytime.

Help Agent delivers instant support grounded in trusted data. From quick answers to proactive recommendations, it keeps your business moving forward.

Get live help, fast, from Agentforce on Help or highly skilled Salesforce certified experts for any challenge you may have. Whether you have login issues or need 1-to-1 help with Agentforce, get answers through chat, phone, and case responses, and get back to business. Plus, get a 1-hour response time for business-stopping issues.

Troubleshoot up to 200 lines of custom code, including pro-code Agentforce solutions, with our Salesforce experts to help you resolve any developer challenges.

Mitigate cyber threats and stay compliant with Digital Operational Resilience Act (DORA) incident assistance.

Learn new skills with free, guided learning on Trailhead.

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Premier Success Plan FAQ

As a Salesforce customer, you automatically have access to the Standard Success Plan.

Contact your Account Executive to discover the right Success Plan for your business.

Log in to Salesforce Help, select “My Success Plan” in the top navigation bar, Contact Support and you'll see your plan based on the org you are logged in with.

Yes. The majority of our products have an aligned Success Plan. Depending on your business needs, you can have different Success Plans for different Salesforce products.

With Premier, Agentforce experts help align your AI goals to product capabilities and create a strategy to achieve them. Through Agentforce Activation Workshops, virtual interactive Workshops for Agentforce, and in-person Agentforce training in our AI centers, you'll learn about real-world Agentforce use cases, get answers, and discover best practices for Agentforce success. And with Developer and Technical Support you can make sure your Agentforce solution is running smoothly.

You can easily access Premier resources and connect with our experts through your My Success Plan page. From there, you can sign up for individual Expert Coaching, Success Reviews, workshops and more!

Yes. You can sign up for as many Expert Coaching requests as you’d like.