Premier Success Plan
With the Premier Success Plan, start strong and discover new ways to achieve your data and Agentforce goals with personalized programs, expert guidance, and expedited support.
See how customers of all sizes and industries achieve success with Premier.
Learn how collaborating with Premier experts drove positive business impact.
Our 2024 commissioned Forrester Consulting Total Economic Impact™ (TEI) study* reveals how customers drove employee efficiency and increased product adoption with comprehensive product education programs, expert guidance, and expedited support through Premier.
115
%
Return on Investment (ROI) for Premier customers*
$
1.2M
Increased business impact with improved technical health and adoption*
95
%
Reduced mean time to issue resolution*
*The Total Economic Impact™ Of the Salesforce Premier Success Plan, a commissioned study conducted by Forrester Consulting on behalf of Salesforce, September 2024. Results are for a composite organization representative of interviewed customers.
What are the exclusive benefits of the Premier Success Plan?
Collaborate with a team of Salesforce experts to achieve your data and Agentforce goals. With features like Onboarding, Expert Coaching, and 24/7/365 Technical Support, get the skills you need and the answers you’re looking for to grow your business and get results.
Develop a personalized path to improve adoption and usage.
Connect with Salesforce experts to align your AI goals with product capabilities. Together, create a strategy to achieve your business goals.
Track objectives and goals with a roadmap that outlines recommendations to deploy Agentforce and achieve measurable business outcomes, including building expertise and driving adoption. Plus, review past recommendations and achievements with an expert, and realign on next steps for your success.
Enhance your Salesforce and Agentforce success with insights and AI-driven recommendations on product adoption, your team's expertise, and the technical health of your solution. Access your Score through a Success Review and collaborate with a Salesforce expert on your future plans.
Get live instructor-led training from Salesforce experts including Agentforce workshops. Enable your teams to be more productive with 25% off instructor-led courses and certifications.
Keep your system running smoothly and ready for Agentforce.
Enable your teams to be more productive with personalized guidance on any topic in 1-to-1 sessions with Salesforce experts. Gut check your ideas and validate your solution or decision with a Salesforce expert before you get started.
Pair up with a Salesforce expert to review how you are using Salesforce. After the review, you'll receive personalized recommendations to help you achieve your business goals.
Solve business-critical issues anytime.
Help Agent delivers instant support grounded in trusted data. From quick answers to proactive recommendations, it keeps your business moving forward.
Get live help, fast, from Help Agent or highly skilled Salesforce certified experts for any challenge you may have. Whether you have login issues or need 1-to-1 help with Agentforce, get answers through chat, phone, and case responses, and get back to business. Plus, get a 1-hour response time for business-stopping issues.
Troubleshoot up to 200 lines of custom code, including pro-code Agentforce solutions, with our Salesforce experts to help you resolve any developer challenges.
Mitigate cyber threats and stay compliant with Digital Operational Resilience Act (DORA) incident assistance.
Collaborate with a team of Salesforce experts to achieve your data and AI goals.
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited & Agentforce 1 Editions
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
I strongly believe that we need to get the most juice out of our squeeze when it comes to vendors and their technology, and the Premier Success Plans helps us do that."
KC DugganDirector of Revenue Systems, Mindbody
The Premier Success Plan is not only support, but a proactive feature where you can get help with rolling out new features and learning from some of the best minds at Salesforce.”
Andrew RussoSalesforce Architect, BACA Systems
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with Success Plan tips, tricks, and best practices.
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Premier Success Plan FAQ
As a Salesforce customer, you automatically have access to the Standard Success Plan.
Contact your Account Executive to discover the right Success Plan for your business.
Log in to Salesforce Help, select “My Success Plan” in the top navigation bar, and you'll see your plan based on the org you are logged in with.
Yes. The majority of our products have an aligned Success Plan. Depending on your business needs, you can have different Success Plans for different Salesforce products.
With Premier, Agentforce experts help align your AI goals to product capabilities and create a strategy to achieve them. Through Agentforce workshops, you'll learn about real-world Agentforce use cases, get answers, and discover best practices for Agentforce success. And with Developer and Technical Support you can make sure your Agentforce solution is running smoothly.
You can easily access Premier resources and connect with our experts through your My Success Plan page. From there, you can sign up for individual Expert Coaching, Success Reviews, workshops and more!
Yes. You can sign up for as much Expert Coaching as you’d like.