Customer Zero at Scale: See How Salesforce Uses Agentforce in Slack
Slack takes Salesforce to the next level by bringing humans and agents together for unparalleled productivity.
Slack is our agentic operating system for work
At Salesforce, we’re making it easier for employees to get help from the teams they rely on to do their jobs — whether that’s Sales Ops, IT, HR, or anyone else. By streamlining how people ask for support, we’re helping every team move faster and stay focused on the work that matters.
How, you ask? The secret lies with digital labor.
Supplying our people with the best tools around for staying focused and moving quickly is nothing new. But as teams grow and expand, everyday tasks like getting help from IT or locating HR resources inevitably begin to slow.
Here’s the good news: Agentforce in Slack can help with all that.
By bringing AI-powered agents into the flow of work alongside your people, Slack empowers every employee, giving them personalized digital teammates who can answer questions, resolve issues, and automate work across functions.
Best of all, these agents don’t just surface content — they take action. Agents tap into enterprise systems, ground responses in real-time context from Data Cloud, and work alongside humans to deliver fast, effective support. Scaling your impact is easy when every employee has exactly what they need, right when they need it.
But this is just the beginning. With each new agentic use case, we’re seeing what’s possible when AI works shoulder to shoulder with employees — creating a more efficient, responsive, and intelligent workplace.
Read on to dive into the exciting world of agentic productivity, and learn how you can build your own Agentforce experience in Slack.
ENGINEERING AGENT
Developers save thousands of hours
Constantly answering questions and bouncing between tools mean engineers lose precious hours each and every day. Our Engineering Agent in Slack automates workflows, routes requests, and delivers accurate answers across core domains like development workflows, quality, performance, governance and more — so devs can spend more time focusing on high-impact work.
Projected to save our engineering team 275,000 hours annually
SALES AGENT
Sellers pitch with confidence and close deals faster
Sales teams often lose valuable time searching for information and tailoring it for different audiences. With the Sales Agent, our reps can spin up polished, research-backed briefs in seconds — complete with account info, deal history, pricing, and competitive intel — right in Slack. It helps our teams move faster and focus on what matters most: our customers’ success.
Projected to save our sales team 203,000 hours annually
IT AGENT
IT deflects thousands of tickets per month with fast resolutions
Salesforce’s IT department handles a mountain of requests each month, supporting employees when they need new devices, tools, licenses, and more. By plugging in the Techforce IT Agent, our IT team has more time to focus specifically on complex issues that require human expertise.
Agentforce has reduced our average IT case handle time by 35%
EMPLOYEE SERVICE AGENT
BaseCamp Agent streamlines employee support across the enterprise
Finding answers to HR or policy questions can be tough with information scattered across portals and apps. That’s why we built the BaseCamp Agent — to surface clear, trusted answers across universal topics like HR, IT and onboarding — and then connect our employees to the right resources or a human if needed. It’s now our most-used internal agent and a powerful first step to broader adoption.
Our #1 most highly used employee agent
"As IT leaders, we’re no longer just managing systems — we’re designing the way people and digital teammates work together. We’ve seen a huge impact on productivity across the business as we embrace digital labor and the power of Agentforce in Slack."
Andy WhiteSVP, Salesforce Business Technology, Salesforce
Get to know Agentforce in Slack.
Learn more about Agentforce in Slack.
Looking to learn about all the ways you can boost productivity with Agentforce in Slack? Talk to an expert about building out your agent strategy.
