A woman uses a laptop on a sofa, overlaid with a Salesforce CRM dashboard and a task checklist for small businesses.

All-in-one CRM suites built for small business growth.

Start seeing value on day one. Bring sales, service, marketing, commerce, and Slack into one connected hub, with AI built in to help you work faster and stay organized.

See real-time value with Salesforce Suites.

Small businesses like yours are cutting down on manual work, getting a clearer view of their customers, and realizing results.

36 %
increase in employee productivity
41 %
increase in sales revenue
38 %
increase in marketing-led or influenced growth

Source: 2024 Salesforce Success Metrics SMB Highlights. Data is aggregated from 1,100+ customers across 9 countries.

See how Salesforce Suites support small businesses as they grow.

Salesforce CRM Suites FAQ

A CRM suite is a comprehensive customer relationship management (CRM) system that integrates multiple business functions, such as sales, customer service, and marketing into a unified application. Instead of having your data scattered across sticky notes, personal inboxes, and spreadsheets, a CRM suite brings your sales, marketing, and customer service tools under one digital roof.

Growth for a small business isn't just about getting more customers; it's about managing them better without burning out. A CRM suite for small business helps you scale by:

  • Eliminating Manual Work: It automates the ""boring stuff,"" like sending follow-up emails or setting reminders to call a lead.
  • Closing Deals Faster: By seeing exactly where a prospect is in your sales funnel, you can provide the right information at the right time to nudge them toward a ""Yes"".
  • Boosting Customer Loyalty: When you remember a client’s birthday or their specific preferences from a year ago, you build a level of trust that keeps them coming back.

Yes, Salesforce offers a Free CRM Suite for up to two users. This suite provides core sales, service, and marketing features to help new or very small teams stay organized and start growing at no cost.

Salesforce provides three distinct CRM suites tailored to different business needs:

  1. Free Suite: A zero-cost entry point designed for up to two users to centralize lead and customer tracking.
  2. Starter Suite: An all-in-one solution for small teams that unifies and automates marketing, sales, service, and commerce workflows.
  3. Pro Suite: Built for growing businesses with complex requirements, offering enhanced customization, deeper data insights, and the ability to expand via third-party integrations.

Salesforce CRM Suite pricing starts at $0 USD for up to two users a month with Free CRM—ideal for teams seeking a low-cost CRM. Next is $25 USD per user per month for the Starter Suite. Pricing varies based on the plan level, features, and number of users. Explore options to find the best CRM for your small business on our pricing page.

The benefits of an all-in-one CRM suite include saving time by centralizing tools, increasing productivity with automation and AI, and gaining clear customer insights. An all-in-one CRM solution helps small businesses work smarter and accelerate growth.

Our CRM Suites are quick and easy to set up. They include simplified setup, step-by-step guidance, and data import tools. Small businesses can start seeing value on day one — making it one of the easiest CRM options for growing teams.

Yes, Salesforce CRM Suites unify sales, service, and marketing capabilities in one CRM platform. Features like email marketing, case management, and customer service capabilities make it a complete CRM solution for small businesses.

Starter Suite is designed for small teams to automate sales, service, marketing, and commerce in one unified system. This suite is ideal for businesses who need more additional users plus more sales and marketing features. Pro Suites offer more advanced pipeline visibility, customization, and automation. This suite is built for growing businesses with more complex needs that require additional control and integration with third-party apps.

Small teams often see the highest return on investment from a CRM. When you have a tiny team, every minute counts.

  • The "One Brain" Advantage: If your lead salesperson is out for the day, anyone else can jump into the CRM and see exactly what was promised to a client. The business doesn't stop just because one person isn't at their desk.
  • Professionalism: It allows you to compete with much larger companies by providing a seamless, organized experience for your clients.

You likely need a CRM if you're experiencing any of the following:

  • You manage leads and customer info in scattered spreadsheets or notebooks.
  • Important customer details or follow-ups are falling through the cracks.
  • You can't quickly find the data you need to make fast business decisions.
  •  team needs to collaborate more effectively but struggles with disconnected tools.