COMMUNICATIONS

Communications Cloud

Deliver digital-first journeys and perfect orders that save time, money, and improve operational efficiencies.

Create simple digital experiences
Streamline product and service launches
Save time by complying with industry standards and architectures
Reduce churn with predictive analytics

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Discover communications-specific features to help you deliver the connected future, faster.

Communications Cloud

Power simple, omni-channel experiences with a digital BSS.

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How can Communications Cloud help your business?

Power digital-first journeys and deliver perfect orders for B2C, B2B, and wholesale with a catalog-driven, modular BSS that closely adheres to telecom industry standards.

Rapidly launch offers and services.

Easily create and launch new products with a catalog-driven approach to meet market demand.

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Deliver simple, digital experiences.

Build and deploy seamless workflows, integrations, and experiences across channels.

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Accelerate quote to order.

Deliver accurate orders faster with quote-to-order automation and guided-selling capabilities across channels.

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Drive revenue with predictive analytics.

Reduce time to quote and speed sales cycles with AI-powered guidance built right into workflows.

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Enterprise Product Catalog

Simplify product management and order fulfillment with a unified catalog.

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Industries CPQ

Support MACD processes, multisite quote and order captures, and in-flight changes.

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B2B and B2C Order Management

Deliver perfect orders with a catalog-driven order management system.

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Flow for Industries

Digital Process Automation

Create and deliver communications-specific workflows and automations.

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Service Innovations for Communications Cloud

Drive efficient and personalized service with prebuilt processes and a purpose built platform

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Enterprise Sales Management

Automate large B2B transaction quoting with preconfigured models, processes, and templates.

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Videos

Explore the benefits of Communications Cloud, all in a minute or less.

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Communications Cloud Pricing

Deeply customizable CRM for communications service providers.

Starting at

$ 300

USD/month**
(billed annually)

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Deeply customizable CRM with quoting, doc gen, and automation for communication service providers.

Starting at

$ 450

USD/month**
(billed annually)

Contact us

** Includes Sales Cloud or Service Cloud. Add Sales & Service Cloud for an additional $25/user/month (billed annually).

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

View detailed pricing

** Includes Sales Cloud or Service Cloud. Add Sales & Service Cloud for an additional $25. Add Sales & Service Cloud for an additional $25/user/month (billed annually).

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

View detailed pricing

"With Salesforce, our team is happier and more productive, customers are more satisfied, and we’re smashing our targets."

ARKAITZ JAUREGUI CREMERS, VP CUSTOMER OPERATIONS BUSINESS MARKET, SME AT KPN

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“I think the future success of any company, including Telstra, is to be ahead of the game and serve our customers brilliantly. Partnering with Salesforce helps us achieve these goals.”

NEVASH PILLAY, GLOBAL PARTNER SALES EXECUTIVE, TELSTRA

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NATHAN BELL, CHIEF DIGITAL OFFICER, M1

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