Deliver Digital-First Support

Drive customer satisfaction with game-changing service across every channel.

Discover how Telus puts customers first with Salesforce.

Salesforce really helps connect all the different parts of our organization and provide a single view of our customer.”


See how to go beyond service and provide seamless customer experiences.


What’s included in this solution?

Communications Cloud is the heart of a digital BSS that helps you launch products faster, deliver perfect orders, and cut costs.
Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
Tableau CRM is a mobile app that helps your entire team find important answers and start making data-driven decisions.

Customers who are likely to purchase again based on quality of service

Improvement in first call resolution

Increase in agent productivity and process efficiency

Salesforce State of Service Report, 2020

Explore the advantages of Salesforce for Communications.