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Agentforce 360 for Education

Create an AI-Powered Connected Campus with Salesforce for Education

Connect your campus with a deeply unified platform that replaces disconnected point solutions and brings your data, apps, and teams together in one place. With agentic AI and built-in automation, Salesforce for Education empowers institutions to take faster, smarter actions that improve the student and staff experience at scale. Exceed enrollment goals, boost student engagement, grow fundraising, and maximize outcomes for every education journey.

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See how educational institutions do more with Salesforce.

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George Mason University logo
Oakland Unified School District logo
Texas A&M Foundation logo
University of East Anglia (UAE) logo
San Mateo County Community College District logo
DeVery University logo
Unity School District logo

Here's what sets Salesforce for Education apart.

33 %
increase in student enrollment*
Scale personalized learner support.
34 %
increase in productivity due to generative or agentic AI
Improve the staff experience.
29 %
decrease in IT costs
Save costs and unify data with one, integrated platform.
100 %
achieved positive ROI
Maximize ROI and outcomes.

* Forrester: The Total Economic Impact™ of Salesforce for Education Cloud

See what's new in the education industry.

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Connect with students and staff with Agentforce.

With Agentforce for Education, you can resolve prospective student inquires 24/7, boost advisor productivity, unlock critical donor insights, and more, all on one, deeply unified platform.

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It all starts with the #1 AI CRM for education.

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Product

Education Cloud

Power more connected, data-driven experiences by bringing together the #1 AI CRM and next-gen SIS capabilities. With Education Cloud modules for each stage of the constituent journey, your institution can deliver support at scale all on one, deeply unified platform.

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Extend the power of Salesforce for Education with these related products.

Education Cloud

Elevate the Education experience with the #1 CRM for learner and institution success.

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Marketing Cloud

Make every moment count with data-driven communications delivered throughout the learner lifecycle.

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Tableau

Boost productivity and decision-making institution-wide with AI-powered analytics.

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MuleSoft

Integrate all your data, systems, or AI models to transform your institution and drive lifelong value.

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Data 360

Connect, harmonize, and activate data from any system into a complete view of every constituent.

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Slack

Bring students, faculty, and staff together to collaborate and engage from anywhere.

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Explore Education CRM solutions for the entire learner lifecycle.

Leverage the full power of the Salesforce platform across campus with tailored Education solutions that support your students, faculty, and staff.

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Recruitment and Admissions

Exceed enrollment goals with marketing automation and AI built directly into your CRM. Create more meaningful relationships with holistic data and tailored applicant experiences that spark action. Save time with automated application reviews and a single platform to connect with students, families, and counselors.

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Academic Operations

Modernize the entire education experience with a deeply unified platform. With CRM and next-gen SIS capabilities in one place, activate learner data through AI-powered insights. Create intelligent experiences from catalog management to registration that empower students, faculty, and staff now and into the future.

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Student Success

Boost student success and retention with a deeply unified platform. Power holistic advising, streamline services, improve student wellbeing and career readiness, and strengthen engagement. Scale your impact with automation and trusted AI built directly into your CRM.

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Advancement and Alumni Relations

Advance the mission of the entire institution with an innovative and connected platform. Engage alumni, streamline fundraising, and optimize operations to drive an institution-wide strategy. Meet the goals of your institution and communities with trusted AI and intelligence.

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Communications, Marketing, and Engagement

Deliver more efficient and personalized marketing and communications across your institution. Get to know your students and supporters, personalize engagement across any channel, build lifelong relationships, and optimize your impact with AI and unified data.

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Lifelong Learning

Accelerate growth with AI-powered engagement that helps you attract and retain lifelong learners. Deliver a modern storefront experience that surfaces relevant course, program, and degree offerings to students. Easily manage corporate partnerships and measure program performance.

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Explore how institutions of all sizes are using Salesforce for Education.

K-12

Connect your data and teams on a secure, integrated platform to exceed enrollment targets, deliver holistic student support, improve fundraising, and streamline communications.

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Explore global insights from students and staff in our latest Connected Education Report.
Read the report

Keep up with the latest Education trends, insights, and conversations.

Ready to take the next step with Agentforce 360 for Education?

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Try Education Cloud free for 30 days. No credit card. No installations.

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Explore Education Cloud.

Elevate the Education Cloud experience with the #1 CRM for learner and institution success.

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Talk to an Education Cloud expert.

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Salesforce Education CRM FAQ

CRM stands for customer relationship management. CRM in Education enables institutions to manage relationships with all of their customers (including prospective students, current students, alumni, and corporate partners) and connect insights from those interactions into a unified view.

CRM stands for customer relationship management. CRM in Education enables institutions to manage relationships with all of their customers (including prospective students, current students, alumni, and corporate partners) and connect insights from those interactions into a unified view.

CRM is a technology for managing your institution's relationships and interactions with students. Salesforce for Education is a CRM. An LMS is a learning management system for the administration and delivery of courses. LMS data can easily be brought into a CRM for a unified view of every student.

Unlike individual point solutions, which only address a single-use case or challenge, CRM for Education eliminates the pain of having disparate data across a variety of systems. Institutions can deliver personalized experiences throughout the entire Education journey on one, integrated platform.

Institutions of all sizes trust Salesforce for Education to not only deliver exceptional constituent experiences but also to increase staff productivity at scale. In fact, Forrester Consulting highlighted the benefits and ROI of Agentforce 36O for Education for a variety of institutions in this research.

When comparing CRMs, consider whether the solution has the integrations and customizations you're looking for, a reputable user experience and ROI, trusted customer support, and if the solution can grow with your needs. Outline your pain points, compare features, and explore key references.

Salesforce supports Education through technology and philanthropic giving. We help institutions of all sizes thrive via our grants program, Trailhead, and community resources. We're also focused on reducing barriers to learning and the workforce. Learn more about our commitment to Education here.