STATE & LOCAL GOVERNMENT

Modernize customer experiences.

 

Lower operational costs and make your teams more productive with AI + Data + CRM.

 

Empower a workforce of the future.

Reduce administrative burden for your staff with AI and automation.

Elevate constituent services.

Use a connected platform to swiftly deliver the services that citizens need.

Be a data-driven government.

Deliver mission critical insights with powerful analytics securely and easily.
 
 

Modernize Licensing and Permitting

Serve applicants effectively by digitizing the entire licensing and permitting lifecycle.
 
 

Provide a one stop shop.
Launch a single portal for constituents for service requests, renewals, and more.

Streamline the application process.
Reduce timelines with smart forms, intelligent checklists, and guided next steps.

Deploy fast.
Unlock services faster with a pre-built data model, templates, workflows, and analytics built for government.

 

Public Sector Solutions improves the licensing, permitting, and inspections process for constituents by eliminating bottlenecks and expediting approvals.

Tableau helps everyone in government make data-informed decisions to drive efficiency and performance.

 
Wisconsin Department of Safety and Professional Services launches a licensing platform to support the state.
 
 

Simplify Benefit Management

Automate eligibility determination and benefit disbursement and serve people faster.
 
 

Simplify the applicant experience.
Make applications easy with guided pre-screening and processes.

Leverage insights for decision making.
Help case workers understand program performance and prioritize work.

Boost worker productivity.
Minimize administrative burden with digital-first case management.

 

Public Sector Solutions include out-of-the-box case management for government agencies.

Slack is a FedRAMP Moderate-authorized digital productivity tool that exceeds broadly recognized security standards.

Mulesoft integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.

Tableau helps everyone in government make data-informed decisions to drive efficiency and performance.

 
New Mexico Department of Finance and Administration transforms its Emergency Rental Assistance Program.
 
 

Simplify Grants Management

Allocate the right funding to the right grantees with increased transparency and program accountability.
 
 

Launch faster with a pre-built app.
Get started quickly with out-of-the-box applications, templates, and no code tools.

Increase program awareness.
Communicate at scale with targeted announcements and follow-ups to help qualified applicants learn about programs.

Turn insights into impact.
Get real-time insights, explore future funding areas, and report grant allocation data.

 

Public Sector Solutions help serve constituents faster with purpose-built case management apps for government.

Slack is a FedRAMP Moderate-authorized digital productivity tool that exceeds broadly recognized security standards.

Marketing Cloud helps you communicate effectively by sending the right messages to the right individuals using their preferred channel.

Tableau helps everyone in government make data-informed decisions to drive efficiency and performance.

 
Cherokee Nation advances citizen engagement in the cloud.
 
 

Get in touch to learn about even more Salesforce solutions for state and local agencies.

 

Explore resources for public sector.

 
REPORT

See how to modernize customer experiences for state and local government.

Webinar

Learn how to create customer-centric licencing and permitting services.

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Get started on your digital transformation journey with Salesforce.