Marketing Cloud, Trailhead...
Mass-produce customer success with the world's #1 CRM solution
Move beyond the product with personalized service at scale.
SOLUTION: ACCELERATE CHANNEL MANAGEMENT
Extend Salesforce to your channel partners.
Manufacturers can easily collaborate with dealers and distributors on sales, service, marketing, and more. Quickly address service inquiries, close more deals, and open more opportunities to grow revenue.
SOLUTION: DELIVER INTELLIGENT FIELD SERVICE
Optimize the field service experience.
Give service agents and field technicians a 360-degree customer view and data on warranties and entitlements. Our intelligent scheduler dispatches the right technician to the right job, boosting first-time fix rates.
SOLUTION: STREAMLINE PARTS DISTRIBUTION
Create powerful online buying experiences.
Transform the online purchasing process. Tailor product mixes, pricing agreements, and contracts to customers’ specific needs. Deliver friction-free service and warranty experiences that boost confidence in your products.
SOLUTION: DIGITIZE LIFECYCLE MARKETING
Engage buyers before, during, and after the sale.
Power end-to-end customer engagement across every channel with our unified marketing platform. Make personalized connections with customers across web, email, social, mobile, and more with AI-powered insights.
Digitally transform your manufacturing business to deliver modern, connected experiences.
Connect your entire manufacturing business on a single platform.
Build deeper customer relationships and grow your business.
Drive more revenue through your channel partners.
Maximize customer lifetime value through personalized marketing engagements.
Transform the customer experience with smarter service.
Maximize growth by giving customers a great ecommerce experience.
Connect your entire manufacturing business on a single platform.
Build deeper customer relationships and grow your business.
Drive more revenue through your channel partners.
Maximize customer lifetime value through personalized marketing engagements.
Transform the customer experience with smarter service.
Maximize growth by giving customers a great ecommerce experience.
Connect your entire manufacturing business on a single platform.
Build deeper customer relationships and grow your business.
Drive more revenue through your channel partners.
Maximize customer lifetime value through personalized marketing engagements.
Transform the customer experience with smarter service.
Maximize growth by giving customers a great ecommerce experience.
Connect your entire manufacturing business on a single platform.
Build deeper customer relationships and grow your business.
Drive more revenue through your channel partners.
Maximize customer lifetime value through personalized marketing engagements.
Transform the customer experience with smarter service.
Maximize growth by giving customers a great ecommerce experience.
Connect your entire manufacturing business on a single platform.
Build deeper customer relationships and grow your business.
Drive more revenue through your channel partners.
Maximize customer lifetime value through personalized marketing engagements.
Transform the customer experience with smarter service.
Maximize growth by giving customers a great ecommerce experience.
Connect your entire manufacturing business on a single platform.
Build deeper customer relationships and grow your business.
Drive more revenue through your channel partners.
Maximize customer lifetime value through personalized marketing engagements.
Transform the customer experience with smarter service.
Maximize growth by giving customers a great ecommerce experience.
Customer Success Spotlight
ABB is writing the future of machines with AI and Salesforce.
“We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns — and in some cases, even large problems.”
See why 150,000+ companies build deeper connections to their customers, partners, and employees with Salesforce.
See what's on the minds of today's leading manufacturing executives:
35%
INCREASED CUSTOMER FEEDBACK SCORES FOR COMPANIES WITH DIGITAL BUSINESS STRATEGIES
25%
PRODUCTIVITY GAIN FROM USING AUTOMATION IN CUSTOMER SERVICE
51%
PLAN TO APPLY ARTIFICIAL INTELLIGENCE TO BETTER CUSTOMER SERVICE EXECUTION
* See more in our "Customer Engagement for Manufacturers" report.
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Embark on an interactive journey that explores all the ways Salesforce is helping retool manufacturers with intelligent, predictive apps across every department.
