Transform the future of manufacturing customer operations with Data + AI + CRM + Trust.
Manufacturing Cloud
Starting at $425 USD per user per month* (billed annually)
Solve manufacturers’ greatest challenges with intelligent cloud solutions.
Solution
Modernize Commercial Operations
Manage your entire book of business on a single platform.
1. Start with a single source of truth.
Power a unified digital experience for customers by connecting all customer data across every system and business.
2. Elevate performance for account teams
Level up your sales and distribution teams with collaborative, workflow-enabled selling processes infused with actionable AI insights, guided quoting, and consistent pricing execution.
3. Orchestrate your revenue management flow.
Unify revenue management and supporting processes on a single platform. Drive efficiencies, improve experiences, and reduce revenue and margin leakage.
Manufacturing Cloud is a purpose-built platform for manufacturers to manage the complete book of business from customer inquiry to order visibility and align sales and operations with accurate demand forecasting.
Rebate Management lets you build, manage, and analyze channel incentive management including rebate and special pricing programs within the CRM to drive channel sales and loyalty.
Revenue Cloud is a revenue management platform that helps automate the product-to-cash journey.
B2B Commerce allows you to unlock self-service revenue channels, connect every buyer touchpoint, and launch personalized experiences fast.
CRM Analytics delivers actionable insights throughout the entire sales and revenue cycle.
Slack connects your manufacturing value chain in a single, collaborative workspace.
MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
“With Salesforce, we expect to use these capabilities to help deepen our relationship and collaboration with our customers.”
SOLUTION
Transform the Service Experience
Build your service foundation on a single platform with expanded offerings to grow lifelong customers. Enable faster and smarter service experiences optimized from the contact center through service operations to the field technician to the customer.
1. Reimagine the Customer Service Center
Unify customer data on a single platform. Improve CSAT and reduce cost-to-serve through workflow automation, AI, and knowledge. Connect with your customers through their preferred digital channel.
2. Deliver Intelligent Field Service
Optimize scheduling & dispatch. Drive one-touch resolution. Raise technician productivity and lower costs through mobility, workflow automation, AI, and remote support. Provide full asset visibility.
3. Deflect Cases with Personalized Self-Service
Extend self-service experiences to customers and channel partners with case creation and status, and order visibility and management. Manage field service appointments.
4. Take service to the next level with IoT.
Enable and integrate IoT data streams. Automate case creation and field service scheduling and dispatch. Utilize AI and IoT insights to proactively deliver next best actions to customers and channel partners.
5. Increase revenue and optimize margins with expanded service offerings.
Expand your service offering portfolio with end-to-end warranty management, aftermarket parts programs and predictive maintenance services.
Manufacturing Cloud is a purpose-built platform for manufacturers to optimize costs and deliver seamless intelligent automated experiences to customers & partners.
Field Service automates field operations including mobile inventory management, vehicle tracking, scheduling, customer portals, and more.
Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.
MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
Slack connects your manufacturing value chain in a single, collaborative workspace.
CRM Analytics helps your entire team find important answers and start making data-driven decisions.
Salesforce Feedback Management automates the timely capture of feedback and insights that drive continuous improvement of the customer experience.
“We chose Salesforce Field Service because we knew it could provide a central platform to unify service and sales data while providing the infrastructure to scale for our future endeavors”
SOLUTION
Simplify Partner Engagement
Drive greater channel partner visibility, self-service engagement, commerce, and performance
1. Design and manage a winning partner program.
Simplify program design and stay aligned with your partners through collaborative planning, personalized communications, ongoing simple incentives visibility, and claims entry.
2. Build your partner ecosystem.
Accelerate recruiting, automate onboarding, and make training easy and fun to quickly build your partner channel.
3. Amplify marketing through the channel.
Supercharge partner marketing initiatives by extending campaigns and prebuilt journeys, delivering marketing funds, and creating co-branded collateral.
4. Make selling easier for partners.
Collaborate on sales and service contracts to grow revenue with intelligent automation that pinpoints the best leads and opportunities. Help partners configure the right products and services. Manage orders with real-time integration into your back office systems.
5. Enable faster and smarter partner service experiences.
Give your channel the support and guidance they need from any device to deliver seamless service to their customers. Streamline warranty claims capture and processing for channel partners via warranty self-service claims entry and visibility into the adjudication and settlement process.
Manufacturing Cloud helps your business connect sales and operations to drive forecast accuracy and visibility across your ecosystem.
Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.
CRM Analytics delivers actionable insights throughout the entire sales and revenue cycle.
Rebate Management lets you build, manage, and analyze incentive programs within the CRM to drive channel sales and loyalty.
Loyalty Management lets you build intelligent B2B and B2C loyalty programs that are flexible, configurable, and rapidly deployable
Revenue Cloud is a revenue management platform that helps automate the product-to-cash journey.
B2B Commerce allows you to unlock self-service revenue channels, connect every buyer touchpoint, and launch personalized experiences fast.
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
Slack connects your manufacturing value chain in a single, collaborative workspace.
MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
“Schneider Electric powers a global workforce for a sustainable world. “For a company like us, it’s a revolution”
Guide
See how to elevate performance and reduce revenue leakage.
GUIDE
Learn how to deliver faster and smarter service experiences to grow lifelong customers.
