Grocery, Drug, and Convenience Stores
Satisfy shopper tastes with superior experiences.
Transform shopping from shelf to sale with a single platform.
Drive more shopper engagement.
Connect with your shoppers in a whole new way. Deliver personalization and relevant offers across any device.
Move faster with flexible B2C ecommerce.
Unify your complete shopper journey with commerce that’s agile, scalable, and trusted.
Optimize investments in store and associates.
Empower store associates with digital tools and data to engage shoppers from check-in to checkout.
Digital Shopper Engagement
Connect with shoppers in meaningful ways on their preferred channels.
Engage seamlessly across all channels.
Know your shoppers and engage them in new ways with relevant messaging by connecting all your data.
Create shopper-centric journeys.
Use AI and data to deliver relevant offers and deals to each shopper. Connect the entire shopper journey across channels.
Service shoppers across any channel.
Reach shoppers on every digital channel. Whether on mobile messaging, web chat, or social networks, provide a consistent shopper experience while increasing CSAT.
Know your shoppers and engage them in new ways with relevant messaging by connecting all your data.
Create shopper-centric journeys.
Use AI and data to deliver relevant offers and deals to each shopper. Connect the entire shopper journey across channels.
Service shoppers across any channel.
Reach shoppers on every digital channel. Whether on mobile messaging, web chat, or social networks, provide a consistent shopper experience while increasing CSAT.
Customer Data Platform enables marketers to capture, unify, segment and activate all their customer data.
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
“What our customers want is more relevance. They don’t want to get the same thing as everyone else. They want relevant promotions and personalized messages that speak to them.”
Art Sebastian, VP, Digital Experience, Casey’s General Stores
Art Sebastian, VP, Digital Experience, Casey’s General Stores
Build Seamless Commerce Experiences
Grow fast, reduce costs, and adapt quickly to meet shoppers anywhere.
Grow your business your way.
Own your brand experience and innovate with speed using clicks or code. Handle peak traffic surges with ease.
Push shopping to the edge.
Help your team launch faster and reduce total cost of ownership. Deliver commerce experiences seamlessly wherever your customers engage your brand.
Provide inventory and order visibility.
Increase loyalty with seamless post-purchase experiences. Service orders, fulfill faster, and simplify order routing at scale on an agile platform.
Own your brand experience and innovate with speed using clicks or code. Handle peak traffic surges with ease.
Push shopping to the edge.
Help your team launch faster and reduce total cost of ownership. Deliver commerce experiences seamlessly wherever your customers engage your brand.
Provide inventory and order visibility.
Increase loyalty with seamless post-purchase experiences. Service orders, fulfill faster, and simplify order routing at scale on an agile platform.
Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.
Order Management allows you to deliver flexible, omni-channel order management anywhere in the world.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
Order Management allows you to deliver flexible, omni-channel order management anywhere in the world.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
“Salesforce will help to transform the customer experience as we seek new world-class systems that will be cloud-first. Salesforce’s technology is perfectly aligned to deliver our vision of a true and exciting omnichannel experience that will set us apart in the U.K. retail sector.”
Simon Gregg, Senior VP, Ecommerce, Asda
Simon Gregg, Senior VP, Ecommerce, Asda
Slack played a crucial role in bringing teams together in one channel so we could connect with one another quickly in order to launch PC Chef to our customers at record speed.”
Nick Kuriya
VP, Meal Solutions, Loblaw