MASS MERCHANTS AND DEPARTMENT STORES
Power retail success in store and online.
Connect physical and digital shopping for a seamless customer experience.
Move faster with flexible B2C ecommerce.
Unify your customer journey with commerce that’s agile, scalable, and trusted.
Connect with customers on preferred channels.
Make every customer service experience effortless.
Optimize investments in store and associates.
Empower store associates with digital tools and data to engage shoppers from check-in to checkout.
Acquire and Engage Loyal Customers
Use insights to win new customers and earn loyalty by activating customer data.
Personalize every moment.
Connect data across every platform while creating and activating smarter segments, fast. Act on real-time data and insights.
Build customer loyalty.
Create personalized, connected experiences that grow relationships and increase customer lifetime value. Plus, manage your rewards, benefits, accruals, and redemptions.
Create customer-centric journeys.
Use AI and data to deliver relevant, individualized content to each customer. Connect the entire journey across every channel.
Connect data across every platform while creating and activating smarter segments, fast. Act on real-time data and insights.
Build customer loyalty.
Create personalized, connected experiences that grow relationships and increase customer lifetime value. Plus, manage your rewards, benefits, accruals, and redemptions.
Create customer-centric journeys.
Use AI and data to deliver relevant, individualized content to each customer. Connect the entire journey across every channel.
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
Loyalty Management lets you build intelligent B2B and B2C loyalty programs that are flexible, configurable, and rapidly deployable.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
Loyalty Management lets you build intelligent B2B and B2C loyalty programs that are flexible, configurable, and rapidly deployable.
Build Seamless Commerce Experiences
Grow fast, reduce costs, and adapt quickly to meet shoppers anywhere.
Grow your business your way.
Own your brand experience and innovate with speed using clicks or code. Handle peak traffic surges with ease.
Push shopping to the edge.
Help your team launch faster and reduce total cost of ownership. Deliver commerce experiences seamlessly wherever your customers engage your brand.
Provide inventory and order visibility.
Increase loyalty with seamless post-purchase experiences. Service orders, fulfill faster, and simplify order routing at scale on an agile platform.
Own your brand experience and innovate with speed using clicks or code. Handle peak traffic surges with ease.
Push shopping to the edge.
Help your team launch faster and reduce total cost of ownership. Deliver commerce experiences seamlessly wherever your customers engage your brand.
Provide inventory and order visibility.
Increase loyalty with seamless post-purchase experiences. Service orders, fulfill faster, and simplify order routing at scale on an agile platform.
Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.
Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
Service Your Shoppers Love
Get to the heart of service with connected, efficient, and personalized customer experiences.
Scale service that shoppers love.
Connect every channel to create a consistent experience that delights shoppers and lowers costs.
Grow service revenue and increase efficiency.
Connect commerce and service to unify order history and customer records on a single pane of glass. Unify customer data and automate order servicing to deliver a great experience after the purchase.
Modernize support and transform your call center.
Deliver proactive omni-channel service, empower agents to personalize interactions, and unlock productivity and faster time to value.
Connect every channel to create a consistent experience that delights shoppers and lowers costs.
Grow service revenue and increase efficiency.
Connect commerce and service to unify order history and customer records on a single pane of glass. Unify customer data and automate order servicing to deliver a great experience after the purchase.
Modernize support and transform your call center.
Deliver proactive omni-channel service, empower agents to personalize interactions, and unlock productivity and faster time to value.
Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
People buy from people. Our colleagues are our magic ingredient and Salesforce helps them give customers an unforgettable shopping experience.”
Andy Gamble
CIO, Currys
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