Orchestrate Guest Journeys
Put Your Guests at the Center
Take personalization to the next level.
- Create unified profiles to proactively deliver guest preferences and anticipate future interactions
- Utilize automation and AI to humanize every interaction and deliver personalized moments at scale
- Optimize brand impact with real-time data analytics that increase insights and drive efficiency and growth
Boost Employee Productivity
Optimize operations and unlock efficiencies with a centralized platform.
- Onboard employees faster and connect teams globally
- Enable easy access to resources and efficient employee service resolutions
- Unlock department data silos, increase visibility, and connect employee systems and apps

Make Data-Driven Decisions Backed by AI-Inspired Insights
Gain a competitive edge with AI and advanced analytics.
- Enhance guest satisfaction and grow loyalty with AI recommendations and customized offers
- Maximize share of wallet and grow revenue with market demand, competitive pricing, and historical booking insights
- Proactively engage guests with predicted needs and preferences
- Automate service and care with chatbots and virtual assistants that reduce response times and increase satisfaction
Guest 360


See how data and AI are helping IHG Hotels and Resorts revolutionize travel and hospitality experiences.
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