SALESFORCE FOR TRAVEL, TRANSPORTATION & HOSPITALITY

Understand and engage travelers — anytime and everywhere.

 
 

Deliver personalized service at every stage of the travel journey.

 

SOLUTION

Deliver Personalized Service

Inspire more bookings with personalized travel recommendations before, during, and after each trip.
 
Build a unified view of each customer's interests and preferences into a single source of truth.

1. Grow owner and B2B relationships.
Deliver intelligent, data-driven engagement that helps owners, REITs, and corporate buyers optimize their spend and growth from corporate travel.

2. Provide personalized engagement with a 360-degree view.

Engage travelers with automated, real-time, pre-trip guest interactions at scale.

3. Enable a seamless travel experience.
Deliver in-trip multichannel support with a 360-degree view of your guest. Personalize the experience with meaningful, in-moment guest interactions with safety in mind.

4. Win brand loyalty, affinity, and advocacy.
Engage guests beyond their stay and build a base of lifelong customers with post-trip loyalty solutions.

5. Value drivers across the journey.
Build operational agility with systems that can scale. Support employees and move toward net zero.
 
Customer Data Platform links data from external and internal systems to get a 360-degree view of your guests and travelers.

Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.

Net Zero Cloud allows you to collaborate across partnerships, drive down supply chain emissions, and go net zero now.

Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.

Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

MuleSoft integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.

CRM Analytics helps your entire team find important answers and start making data-driven decisions.
 
Caesars ups the ante for excellent service.

“We bring cross-functional teams together in a way that wasn't possible before.”
DAVID KOLOSKI, VP, VIP INNOVATION & OPERATIONS, CAESARS ENTERTAINMENT

Remove roadblocks for shippers and drivers.

 

SOLUTION

Deliver Seamless Shipping

Enable real-time transparency, from quoting and booking to shipment, tracking, and fulfillment.
 
Streamline the entire shipping experience by integrating all of your systems and data onto a single platform.

1. Provide a 360-degree view of shippers and consignees.
Connect all your systems for review through a single control tower. Bring marketing, sales, service, and engagement together to find key information fast.

2. Recruit and retain shippers with intelligent engagement.

Target, attract, and acquire new customers with the right messaging. Deepen relationships with shippers across your network and identify upsell and cross-sell opportunities to drive more revenue.

3. Experience more transparency throughout the shipment lifecycle.
Let shippers and consignees see quotes, pricing, fulfillment, tracking, and logistics in real time. Allow customers to easily make changes and place reorders.

4. Integrate your systems into a single view.
Combine data from all your current systems of record (TMS, WMS, FMS, ERP). And get a simplified view that’s accessible to users in the office and in the field.

5. Drive more revenue from new and current customers.
Target, attract, and acquire new customers with the right messaging. Stay connected with shippers, and identify opportunities to drive more revenue through upsell and cross-sell.
 
Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.

Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.

Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.

MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.

CRM Analytics helps your entire team find important answers and start making data-driven decisions.
 
Discover how Maersk delivers customer-centric shipping experiences.

“We want to transform our business to fit around our customers’ needs instead of our assets by delivering a more personalized experience.”

VINCENT CLERC, CHIEF COMMERCIAL OFFICER, MAERSK
 

SOLUTION

Increase Driver Engagement

Deliver a complete driver journey from hire to retire.
 
1.Recruit the best drivers in the right locations.
Target and prioritize driver candidates with Tableau CRM and analyze the effectiveness of driver recruiting.

2.Empower drivers with digital tools.
Help companies engage drivers and allow drivers to easily connect and request services, anywhere.

3. Onboard and train drivers seamlessly.
Quickly and accurately onboard drivers, incorporating fun and engaging driver safety training.

4. Analyze data and gain insights.
Help human resources and driver managers get insights into driver productivity, measure driver satisfaction, predict driver attrition, and take steps to retain drivers.
 
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.

Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.

myTrailhead is a learning experience platform that helps you deliver custom, engaging learning to employees, customers, and partners.

CRM Analytics helps your entire team find important answers and start making data-driven decisions.
 

Learn how these industry leaders drive success on the road and away from home.

 
 

Explore resources for travel, transportation, and hospitality.

 
 

GUIDE

Discover how to build resilience in transportation and logistics.

E-BOOK

See how to drive a connected and efficient future with digital.

E-BOOK

Learn more about the digital path forward for transportation and logistics.

 
 

Ready to learn more about transportation and hospitality solutions?

 

Or call us at 1-800-667-6389.