Jira is a leading project management and issue-tracking platform for software engineers and other internal teams. It can help you create cases to troubleshoot and monitor the progress of a project.
 

The Atlassian verified vendor is ServiceRocket, which provides three types of Jira integrations: Jira Server, Jira Cloud, and Jira Service Desk Connector. Salesforce customers can track Jira issues within Salesforce and see communications from both platforms.

Zapier is an effective tool for integrating nearly any online service with another online service. It can be used to integrate multiple systems using powerful rules and filters. Jira to Salesforce integrations can be found here.
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