Agentforce on Help has just been named the #1 Agentic Help Solution by Futurum Research
Read the reportAgentforce customer stories
Discover how Agentforce transforms your business and brings you into the agentic future. Explore how Agentforce, built on the deeply unified Salesforce Platform, can help you exceed customer expectations, improve employee productivity, and autonomously get work done.
Agentforce takes the World Economic Forum
The Agentforce-powered digital concierge, embedded directly into the Forum’s event app, helps attendees navigate the Annual Meeting, optimize their schedules, and make meaningful connections—simply by starting a chat.
These companies are unleashing digital labor with Agentforce
Customer Story
Rocket Pro’s Agentic Enterprise turns unified data into timely, effective broker engagement
Rocket Pro uses Data 360 to harmonize their data and Agentforce to help account executives prioritize the right brokers and draft effective outreach.
Customer Story
Rocket Pro powers smart, timely broker outreach with Agentforce.
See how Rocket Pro uses Agentforce to rank sales opportunities, summarize must-have data, and turn insights into effective strategies and tailored outreach.
Customer Story
Rocket Pro's unified system of context fuels strategic engagement.
See how Rocket Pro built a unified data foundation on Data 360 that turns first- and third-party data into insights that drive more broker relationships.
Customer Story
Southwest Airlines® runs end-to-end on Agentforce Service
Learn how Southwest Airlines uses Agentforce Service to unify customer, employee, and business data, giving every team essential context.
Customer Story
Southwest Airlines® gives every traveler always-on service with Agentforce.
Learn how Southwest Airlines uses Agentforce to automate routine customer service, deliver instant answers, and free reps to focus on complex traveler needs.
Customer Story
The Southwest Airlines® Agentic Enterprise enables legendary hospitality at scale.
See how Southwest Airlines uses Agentforce and Agentforce Service to deliver AI-powered self-service and unify operational data for fast, personalized support.
Customer Story
Texas Department of Public Safety delivers 24/7 licensing help with Agentforce
See how Texas DPS uses Agentforce to deliver multichannel citizen service, helping more Texans with trusted AI across chat and voice.
Customer Story
Agibank connects customers to the right AI agent with Agentforce
Discover how Agibank built an Agentforce superagent that connects AI agents, preserves context, and simplifies customer service at scale.
Customer Story
Agibank answers 22,500 loan status inquiries per month with Agentforce
See how Agibank uses Agentforce to automate loan status inquiries, handle 22,500 requests per month, and deliver faster service with a 75% deflection rate.
Customer Story
Agibank autonomously qualifies warm leads with Agentforce
See how Agibank uses Agentforce to qualify warm leads, engage prospects instantly, and help sales teams focus on closing more deals.
Customer Story
CVS Health's Agentic Enterprise gives Caremark members answers without the wait
Learn how CVS Health uses Agentforce to deliver faster self-service, unify medical and pharmacy support, and help members get answers with less effort.
Customer Story
4 Brands, 1 Marketing Engine: 360 MMS & Agentforce
360 MMS (Mortgage Management Services) cut campaign build time 16x, sped up loan SLAs, and automated commissions across four brands with Agentforce Marketing.
Customer Story
How SkySync is a Lean AI-ROI Firm Runs on Starter Suite
See how SkySync, a Brooklyn AI-ROI firm, cut lead capture from 3 days to 5 minutes and grew leads 24x on Salesforce Starter Suite and Slack.
Customer Story
From higher win rates to faster service, Trustpilot’s Agentic Enterprise delivers org-wide impact
See how Trustpilot became an Agentic Enterprise with Salesforce, boosting win rates by 36%, reducing support backlog by 99%, and accelerating growth.
Customer Story
Trustpilot boosts conversions and sharpens targeting with Customer 360
With customer data, engagement signals, and account history in one architecture, teams can prioritize the right prospects and personalize outreach at scale.
Customer Story
Trustpilot brings people, apps, and partners together in Slack
Trustpilot uses Slack as their digital headquarters, connecting people, apps, and partners to boost productivity, collaboration, and business results.
Customer Story
Trustpilot reduces their service backlog by 99% with Agentforce
Discover how Trustpilot uses Agentforce and Data 360 to automate support, deflect cases, and deliver faster customer resolutions.
Customer Story
Uber lifts email conversion rates by 60% and delivers 83% faster ad sales as an Agentic Enterprise
Uber uses Salesforce Agentforce to boost onboarding conversions 3X and process RFPs 83% faster, turning leads and proposals into revenue more efficiently.
Customer Story
Uber’s ad sellers will be 83% faster with agentic RFP intake and processing
See how Uber speeds ad sales with Agentforce, turning 20-page RFPs into opportunities in minutes and cutting processing time by 83%.
Customer Story
Uber lifts their lead conversion rate by 60% with agentic outreach
Learn how Uber boosts Uber for Business conversions 3X with Agentforce, using an AI agent to engage near 100% of leads, answer questions, and autonomously follow up.
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