Agentforce on Help has just been named the #1 Agentic Help Solution by Futurum Research
Read the reportAgentforce customer stories
Discover how Agentforce transforms your business and brings you into the agentic future. Explore how Agentforce, built on the deeply unified Agentforce 360 Platform, can help you exceed customer expectations, improve employee productivity, and autonomously get work done.
Agentforce takes the World Economic Forum
The Agentforce-powered digital concierge, embedded directly into the Forum’s event app, helps attendees navigate the Annual Meeting, optimize their schedules, and make meaningful connections—simply by starting a chat.
These companies are unleashing digital labor with Agentforce
Customer Story
Agentforce helps Vivint deliver seamless customer service day and night.
Autonomous agents help customers fix common issues, giving specialists more time for complex cases.
Customer Story
SharkNinja delights from setup to first use with agentic unboxing support
Agentforce delivers interactive instructions and answers questions to help customers assemble, enjoy, and find new ways to use their appliances with confidence.
Customer Story
How SharkNinja turned fragmented data into ecommerce momentum
Agentforce Commerce unifies two $3 billion brands on one platform for better personalization, real-time insights, and seamless online shopping.
Customer Story
SharkNinja’s agentic service offers instant answers and shopping guidance
Agentforce supports customers before and after each purchase, helping them find new products, compare their options, and manage orders and warranties.
Customer Story
SharkNinja delivers always-on support, easy setup, and more items per cart as an Agentic Enterprise
Learn how SharkNinja powers personalized shopping and on-demand support experiences across global markets with Agentforce and Data 360.
Customer Story
Engine resolves 50% of chat requests with agentic service
From cancellations to group bookings, Agentforce takes action instantly and routes complex cases with full context.
Customer Story
Engine employees get more done with agentic support in every workflow
Slackbot gives every employee a personal AI agent while Agentforce takes skill-specific actions, saving time and driving productivity.
Customer Story
Engine accelerates AI agent development on the Agentforce 360 Platform
Agentforce combines developer tools like Builder, Apex, and Vibes so teams can design, test, and deploy in one system — cutting delivery from months to days.
Customer Story
Bouygues Telecom delivers answers in seconds with agentic service
Powered by Data 360, Agentforce turns 500 articles and live service data into precise answers for service reps and in-store associates.
Customer Story
Bouygues Telecom brings consistency to every call with Agentforce
Agentic pre-call summaries and post-call follow-up drafts help every rep deliver the same quality across every interaction.
Customer Story
Bouygues Telecom serves more, faster as an Agentic Enterprise
See how Bouygues Telecom built an Agentic Enterprise with Agentforce and Data 360, setting a new bar for service in an ultra competitive telecom market.
Customer Story
Bouygues Telecom plans agentic field support for 10,000 technicians
Agentforce Field Service and Operations will give 10,000 technicians the context to arrive prepared, resolve issues faster, and complete more jobs per day.
Customer Story
How Engine and NeuraFlash delivered a human-centric voice agent to scale service
Tom Hebner, SVP of Agentforce at NeuraFlash, explains how they turned early voice AI into a scalable, reliable solution that keeps customers engaged.
Customer Story
How Goosehead Secures Data & Accelerates Development
Goosehead Insurance transformed data security and development speed with Agentforce 360—achieving 97% fewer errors and 90% faster cycles. Read their story.
Customer Story
Thames Valley Police and Hampshire & Isle of Wight Constabulary deliver empathetic victim support on demand
A comprehensive, self-serve portal lets citizens check their case status and message directly with their officer — while also lowering contact center call volumes.
Customer Story
Thames Valley Police and Hampshire & Isle of Wight Constabulary free up time and improve user experiences with agentic service
See how the two forces are using Agentforce and an integrated portal to serve members of the public faster, provide updates, and make reporting crimes easier.
Customer Story
How BioIVT built agentic research quoting that gives service reps 43% more time for high-impact work
LaRae Bennett, BioIVT’s senior director of digital strategy, explains why the time was right for Agentforce — and how clean, unified data made all the difference.
Customer Story
Agentic service to resolve 80% of customer FAQ for LY Corporation.
Agentforce resolves 25,000 customer FAQs a month on the Yahoo! JAPAN portal, with every answer grounded in trusted knowledge, order data, and case history.
Customer Story
Unified data unlocks global hiring at scale for the Adecco Group.
Data 360 harmonizes candidate and client details into comprehensive profiles, powering real-time KPIs, smarter matching, and cross-region visibility.
Customer Story
Agentic hiring processes help the Adecco Group deliver faster placements.
Agentforce captures job details from calls and emails, creates interview questions, drafts campaigns, and identifies top candidates in minutes instead of hours.
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