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Read the reportAgentforce customer stories
Discover how Agentforce transforms your business and brings you into the agentic future. Explore how Agentforce, built on the deeply unified Agentforce 360 Platform, can help you exceed customer expectations, improve employee productivity, and autonomously get work done.
Agentforce takes the World Economic Forum
The Agentforce-powered digital concierge, embedded directly into the Forum’s event app, helps attendees navigate the Annual Meeting, optimize their schedules, and make meaningful connections—simply by starting a chat.
These companies are unleashing digital labor with Agentforce
Customer Story
Thames Valley Police and Hampshire & Isle of Wight Constabulary deliver empathetic victim support on demand
A comprehensive, self-serve portal lets citizens check their case status and message directly with their officer — while also lowering contact center call volumes.
Customer Story
Thames Valley Police and Hampshire & Isle of Wight Constabulary cut costs and improve user experiences with agentic service
See how the two forces are using Agentforce and an integrated portal to serve members of the public faster, provide updates, and make reporting crimes easier.
Customer Story
How BioIVT built agentic research quoting that gives service reps 43% more time for high-impact work
LaRae Bennett, BioIVT’s senior director of digital strategy, explains why the time was right for Agentforce — and how clean, unified data made all the difference.
Customer Story
Agentic service to resolve 80% of customer FAQ for LY Corporation.
Agentforce resolves 25,000 customer FAQs a month on the Yahoo! JAPAN portal, with every answer grounded in trusted knowledge, order data, and case history.
Customer Story
Unified data unlocks global hiring at scale for the Adecco Group.
Data 360 harmonizes candidate and client details into comprehensive profiles, powering real-time KPIs, smarter matching, and cross-region visibility.
Customer Story
Agentic hiring processes help the Adecco Group deliver faster placements.
Agentforce captures job details from calls and emails, creates interview questions, drafts campaigns, and identifies top candidates in minutes instead of hours.
Customer Story
Agentic prescreening helps the Adecco Group find top candidates fast.
Agentforce engages candidates as soon as they apply, capturing key details and surfacing top matches so recruiters can prioritize the strongest fits.
Customer Story
The Adecco Group accelerates hiring worldwide as an Agentic Enterprise.
Learn how the Adecco Group uses Data 360 and Agentforce to accelerate hiring, prescreen candidates, and deliver real-time insights for faster, smarter recruiting.
Customer Story
Salesforce delivers agentic support for 15 global events with one easy-to-configure build.
Low-code and no-code AI agent configuration makes it possible to support Salesforce’s biggest events without time-consuming customization.
Customer Story
VentureCrowd: 75% Faster Agentic AI Deployment on Salesforce.
See how VentureCrowd used Agentforce 360 to slash deployment cycles by 75% and deliver secure, enterprise-grade AI agents on Australia’s leading investment platform.
Customer Story
Rare supports rural farmers anytime, anywhere as an agentic nonprofit
See how Rare uses Agentforce to bring regenerative farming practices to more farmers and uses Salesforce CRM technology to manage grants and fundraising.
Customer Story
Rare brings regenerative farming to more regions with one scalable CRM
Salesforce’s deeply unified platform connects the nonprofit’s farmer data, fundraising, and grant workflows — helping teams expand their impact and reach.
Customer Story
Rare puts crop-specific advice in each farmer’s pocket with agentic coaching
Powered by Agentforce, Agent Tierra delivers guidance on everything from soil to weather via WhatsApp to help farmers boost yields and reduce agrochemical use.
Customer Story
MIMIT Health creates a trusted system of context for every patient
Data 360 unifies patient data from multiple systems, giving care teams a real-time, complete picture to guide faster, more personalized care.
Customer Story
Agentic self-service instantly answers FAQ for MIMIT Health patients
Agentforce draws on Data 360-unified records and knowledge articles to answer patient FAQ instantly and trigger follow-ups based on their specific care milestones.
Customer Story
Agentic onboarding helps MIMIT Health turn inquiries into visits
Agentforce captures patient details, validates insurance, and schedules visits while Slack channels connect care teams with full context and next steps.
Customer Story
Agibank delivers frictionless service and growth with Agentforce.
AI agents instantly answer FAQ and qualify leads so reps can focus on high-impact interactions.
Customer Story
Explore Slackbot’s agent-to-agent orchestration with Sales Agent.
Slackbot brings the right agents into the conversation so Salesforce employees can tap into specialized skills without switching between channels or losing context.
Customer Story
See how Salesforce uses Slackbot to reach a new speed of work.
Learn how Salesforce uses Slackbot as a personal AI agent and single pane of glass to help 80,000+ employees work smarter across every team.
Customer Story
Euronics Italia brings trusted in-store guidance online with Agentforce.
See how Euronics Italia uses Agentforce 360 to power omni-channel retail, boost conversions by 4%, increase sales by 3%, and bring in-store expertise online.
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