Turn IT tickets into 24/7 conversational resolutions with Agentforce IT Service.
Learn more.
Agentforce Service
Connected service on every channel. Service that never sleeps.
Deliver seamless support across every channel and industry with Agentforce Service, the complete service platform powered by humans, AI agents, and trusted data. Let AI handle routine tasks and elevate human reps to boost productivity and CSAT.
#1 Best Customer Service Software | 2025
Service teams in every industry scale with Agentforce Service.
Say hello to Agentforce for Service.
Reduce costs with an autonomous agent assisting your customers across channels anytime using conversational language tailored to your brand’s voice.
Start with the platform that unites humans and AI across every type of service.
Elevate every customer experience with connected, agentic service from the contact center to the field. Humans and AI agents working together on a unified platform with Service Cloud and Field Service help you boost customer satisfaction and lower costs.
Discover what's new in Service.
Agentforce IT Service
Salesforce is excited to introduce Agentforce IT Service, an agent-first, conversational-first IT support product suite. This scalable, secure, and trusted offering lightens the load of IT teams by delivering instant, conversational resolutions for employees, directly where they work.
Agentforce Service
Reinvent support with an AI-powered service platform that transforms every customer interaction into a proactive, personalized conversation.
Salesforce Voice
Salesforce voice solutions connect your phone system to the rest of your customer experience — turning every conversation into data your reps can use.
Serviceblazer
Join the #Serviceblazer movement.
Together, we are building the premier destination for service and field service professionals.
Guided Tour
Take a tour of the #1 AI CRM for service.
Take a tour of Service Cloud and see how to drive productivity with trusted AI and data.
Guide
Discover the latest trends in field service at a pivotal moment of change.
Get insights from over 5,500 service and field service professionals worldwide.
Guide
How to Prepare Your Service Team for Digital Labor
Read this practical guide to learn the best actions to take before launching Agentforce.
Multiple events
Service Expert Series
Learn how Salesforce can boost resolution speed, enhance customer satisfaction (CSAT), and improve efficiency for service professionals.
San Francisco & Salesforce+
Dreamforce
October 14-16, 2025
Join us at the world’s most transformative technology event. At Dreamforce, discover how AI agents, real-time data, and CRM create a digital labor force that scales with you, enhances every interaction, and unlocks capacity like never before.
Report
The Seventh Edition State of Service Report
Discover cutting edge trends and gain valuable insights from more than 6,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.
Report
Service Cloud customers saw a 125% ROI.
Read the study and see how Service Cloud increased customers’ ROI with a seamless agent experience. Customers were able to: Move up to 50% of cases to lower-cost digital channels, improve agent retention by 40%, and reduce onboarding times by 30%!
Unlock the full potential of Humans + AI Agents for Service.
For Customers
Service Portal
Deliver faster resolutions with 24/7 personalized support that gets customers the answers they need, whenever they need them.
Digital Channels
Deliver personalized experiences across every service channels to increase customer satisfaction.
Salesforce Voice
Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.
For Service Reps
Customer Service Management
Drive efficiency and speed up case resolutions with centrally managed interactions, cases, incidents, knowledge, and assets.
Customer Service AI
Improve service team productivity and elevate customer experiences by integrating AI directly into the flow of work.
Slack for Service
Save time by automatically bringing the right experts together to swarm on complex issues in Slack.
For Service Leaders
Service Analytics
Drive operational efficiency and productivity with data and AI-powered insights built directly into your CRM.
Tableau
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Data Cloud
Deliver proactive service with a single, dynamic view of every customer by unifying all your data across your business.
CRM Analytics
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
For Admins
Customer 360
Tailor experiences to every customer. Connect service to your sales, marketing, commerce, and IT.
Integration
Connect data from any system and integrate apps instantly with MuleSoft.
For Every Type of Service
Agentforce IT Service
Delight employees and empower IT teams with agentic, data-driven, conversational IT support on one unified platform.
Contact Center
Transform your contact center into an omni-channel engagement center with every channel on one platform.
HR Service
Streamline HR support to reduce operating costs and keep employees happy.
Field Service
Boost front-line workforce productivity with an end-to-end field service solution.
How much can you save with Service Cloud?
Businesses have saved 27% in support costs with Service Cloud. Try our interactive Contact Center or Field Service value calculator to see how much you can save.
Take a tour of the #1 AI CRM for service.
Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.
Start fast and grow faster with Starter Suite.
Find more leads, win more deals, and keep customers happy with an all-in-one CRM suite. Starter brings marketing, sales, service, and commerce together, so you can grow more efficiently with easy-to-use CRM tools.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Join the Serviceblazer Community.
Learn, connect, and grow with fellow service and field service professionals. Network and get answers in real time.
Agentforce outperforms our old chatbot by over 40%.
Kevin QuigleySenior Manager, Process Transformation and Continuous Improvement, Wiley
Agentforce could be Salesforce's most powerful support tool yet.
Talia LeclereManager, Global Revenue Operations, OpenTable
Learn more about customer service with free learning on Trailhead.
Keep up with the latest service trends, insights, and conversations.
Ready to take the next step with the service solution built on the world’s #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
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Salesforce Customer Service Software FAQ
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand.
Customer service is important as it helps build and maintain positive relationships with customers, leading to higher satisfaction, loyalty, and ultimately, achieving customer service goals.
Check out our tips & best practices for improving customer service in your organization.Or learn about important customer service strategies to help you stay ahead of emerging service trends.
Customer service and support software is a solution that helps businesses manage digital customer service interactions across channels, from self-service and phone to messaging and email. It streamlines customer support processes and provides features like case management, digital engagement, knowledge management, and collaboration to help companies solve customer inquiries faster and increase customer satisfaction.
Customer service and support software is crucial for businesses because it enables them to deliver more efficient support to their customers, leading to increased satisfaction and loyalty. It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.
Customer service and support software software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.
When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and success plans, trial different options, and prioritize customer service solutions that align with your specific requirements.
Explore Service Cloud pricing and find the right solutions for your business by visiting the pricing page.
Customer support refers to the people and interactions that help customers who use a business’s service or product. Help can include answering a question, providing training or installation, and of course, troubleshooting an issue.
Knowledge management means capturing, organizing, and distributing information that is critical to providing customer support in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. Learn how a knowledge management system can help your organization manage this information.
Creating a knowledge base involves gathering and organizing information, setting up a user-friendly platform, categorizing content, ensuring accuracy and relevance, and regularly updating and maintaining the information to keep it current and useful.
Incident management is a structured process used by customer support and operations teams to respond to and resolve issues that disrupt the normal functioning of services.
Customer experience is important as it directly influences customer satisfaction, loyalty, and advocacy, which in turn can lead to increased customer retention, positive word-of-mouth, and higher revenue for a business.
A support ticketing system is a software tool that logs, organizes, and tracks customer inquiries and issues to ensure they are resolved efficiently.