Export compliance

This is salesforce.com's export compliance matrix. It is a list of our products and features with respective Export Control Classification Numbers (ECCNs) and eligible license exception as per the United States Department of Commerce, Bureau of Industry and Security, Export Administration Regulations.

All information on this export compliance matrix is strictly a recommendation to the user, and should be used in conjunction with the Export Administration Regulations when classifying salesforce.com products and services for export purposes.

Salesforce.com. makes no representation or warranty as to the accuracy or reliability of the classifications listed in this export compliance matrix. Any use of such classifications by the user, is without recourse to salesforce.com and is at the users’ own risk. You are responsible for ensuring that use of the software is in compliance with these U.S. Export Administration Regulations. Salesforce.com is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.

The salesforce.com Encryption Registration Number (ERN) is R100423.

Sales Cloud

Product or Feature ECCN Eligible License Exception CCATS   Sales Cloud Contact Manager Edition Sales Cloud Group Edition Sales Cloud Professional Edition Sales Cloud Enterprise Edition Sales Cloud Unlimited Edition
Chatter desktop 5D992 NLR     check check check check check
Mobile access (Salesforce Classic, Salesforce#, Salesforce1, SalesforceA, Touch mobile app) 5D992 MMKT     check check check check check
Email integration (Connect For Outlook, Salesforce For Outlook) 5D002 ENC     check check check check check
Offline access 5D002 ENC           check check

Service Cloud

Product or Feature ECCN Eligible License Exception CCATS   Service Cloud Professional Edition Service Cloud Enterprise Edition Service Cloud Unlimited Edition
Chatter desktop 5D992 NLR     check check check
Mobile access (Salesforce Classic, Salesforce#, Salesforce1, SalesforceA, Touch mobile app) 5D992 MMKT     check check check
Email integration (Connect For Outlook, Salesforce For Outlook) 5D002 ENC     check check check
CTI Toolkit 5D002 ENC     check check check

Force.com Platform

Product or Feature ECCN Eligible License Exception CCATS
Chatter desktop 5D992 NLR  
Mobile access (Salesforce Classic, Salesforce#, Salesforce1, SalesforceA, Touch mobile app) 5D992 MMKT  
Offline access 5D002 ENC  
Eclipse Force.com IDE 5D992C NLR G082058
Mobile SDK 5D992 MMKT  

Chatter

Product or Feature ECCN Eligible License Exception CCATS Chatter Free Chatter Plus
Chatter desktop 5D992 NLR   check check
Mobile access (Salesforce Classic, Salesforce#, Salesforce1, SalesforceA, Touch mobile app) 5D992 MMKT   check check

Developer Edition

Product or Feature ECCN Eligible License Exception CCATS
Chatter desktop 5D992 NLR  
Mobile access  (Salesforce Classic, Salesforce#, Salesforce1, SalesforceA, Touch mobile app)  5D992 MMKT  
Offline access 5D002 ENC  
Eclipse Force.com IDE 5D002C NLR G082058

Other Products

Product or Feature ECCN Eligible License Exception CCATS
Connections 2013 Mobile App 5D992 MMKT  
Connections EMEA Mobile App 5D992 MMKT  
Data Residency Option 5D992 ENC  
Desk.com Mobile App 5D992 MMKT  
Dreamforce Mobile App 5D992 MMKT  
Radian6 Backend software 5D002 ENC  
Radian6 Console software 5D002 ENC  
Radian6 Mobile App 5D002 ENC  
SocialEngage Mobile App 5D992 MMKT  
Work.com Mobile App 5D992 MMKT  

 

DEFINITION OF TERMS AND ACRONYMS

ECCN = Export Control Classification Number.
CCATS = Commodity Classification Automated Tracking System
NLR = No License Required

PROHIBITED COUNTRIES
Salesforce.com complies with U.S. regulations related to embargoed countries.  As such, salesforce.com currently prohibits the usage of its products and services in Cuba, Iran, North Korea, Sudan, and Syria.

The exportation, reexportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any salesforce.com products, services or technology (including technical data) to any of these countries is strictly prohibited without prior authorization by the U.S. Government.

DENIED PARTIES
Salesforce.com products may not be exported or re-exported to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Department of Commerce Denied Person’s List or Entity List, the State Department's Debarred list, or similar government authorized denied parties list.Gray line

For more information and for further assistance in determining your individual licensing requirements, contact the Department of Commerce, Bureau of Industry and Security (http://www.bis.doc.gov/).

Last updated December, 2011