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Missionforce
Deliver on missions that matter
Missionforce is built for missions that matter. Connect data, automate service workflows, and put governed AI inside mission operations so your teams can deliver faster, with less friction and more accountability.
These public sector organizations unlock efficiency, increase capacity, and build trust with Missionforce
Texas Department of Public Safety
National Telecommunications and Information Administration
California Department of Motor Vehicles
Dallas County Health and Human Services
Deliver proven efficiency and accelerate your mission
70
%
reduction in call volume*
Salesforce helps government agencies decrease costs to serve by deflecting case loads to self service and digital channels.
20
%
increase in worker efficiency*
Salesforce helps government agencies automate administrative tasks to improve worker productivity.
104
%
return on IT investment*
Salesforce helps government agencies realize the value of their IT investments with increased productivity and reduced costs.
* Forrester Total Economic Impact of Salesforce Case Management for Government.
Accelerate mission success with the #1 Agentic CRM
Every government has a mission to deliver. Missionforce helps make the journey simpler, with purpose-built solutions that connect people, data and AI to improve constituent experiences and deliver better outcomes.
Enhance Constituent Engagement
Deliver intelligent service across every constituent touchpoint – from self service to contact center and every communication in-between.
Transform Public Sector Service
Unlock staff productivity with an integrated view of case data, AI-powered automation, and digital-first collaboration.
Make Smarter Decisions
Give staff the insights they need with user friendly reporting and analytics.
Increase IT Efficiency
Unlock rapid app development and consolidation on a low-code, low-effort platform so your organization can focus on meeting its mission.
Products built to meet the unique needs of government
Product
Government Cloud
Scale and secure your IT solutions on a government cloud designed to meet FedRAMP compliance requirements.
Product
Public Sector Solutions
Deploy faster with agents and apps built for mission outcomes.
Everything you need to move from AI experimentation to enterprise-wide execution in government
Every agency has data. Many are adopting AI. The real opportunity is connecting intelligence to action.
System of engagement
The secure work OS where mission teams and AI agents get work done together
Slack connects teams, industry partners, and agents in one place, in the flow of work.
System of insight
Real-time insight that lets leaders intervene before backlogs become crises
Tableau surfaces performance trends as they form, enabling proactive and responsive decision-making.
System of agency
From compliance to constituent services, Agentforce advances your mission, 24/7
Autonomous AI agents augment your teams and streamline your most powerful workflows.
System of work
The solutions that run your agency and the secure cloud they're built in
Purpose-built government apps designed to help you deploy safely without compromising speed.
System of context
One trusted data foundation for every agent, every caseworker, every case
product.data unifies program records and legacy data so every agent works from a complete picture.
Drive government digital transformation for your agency
Federal and National
Modernize federal government operations with compliant-ready digital solutions.
State and Local
Empower staff and elevate constituent services with CRM software for state and local government.
Defense and National Security
Be a fast mover in IT modernization, enhance productivity, and create decision advantages for defense and intelligence.
Health and Human Services
Connect constituents with the care they need for better health and human services outcomes.
Aerospace
Unlock data across the enterprise and provide unified digital experiences in aerospace.
Government Contractors
Strengthen customer relationships with a compliance-enabled CRM for government contractors.
See what's new in the public sector industry.
Keep up with the latest public sector trends, insights, and resources
Demo
Agentforce IT Service for Public Sector Demo
eBook
Connected data, decisive action: powering the modern mission
Report
Salesforce Named a Leader in the Latest Forrester Wave Report: Industry Cloud Solutions for Public Sector
Report
The Trust Imperative 5.0: Building Trust in Government through Practical AI Assurance
Stream the best of Agentforce World Tour DC 2026: Public sector on demand
Discover how the visionary sessions from Agentforce World Tour DC reveal the future of government with AI agents and real-time data. Learn to drive efficiency, unlock new capacity, and build constituent trust on a foundation of compliant innovation.
Watch Dreamforce live and free on Salesforce+
Watch Dreamforce and get practical guidance to bring straight back to your organizations, including:
- How agencies are moving from AI pilots to production
- How to establish the security, governance, and human oversight AI requires
- How to connect and prepare data for trusted AI
- What agencies learned during implementation — obstacles, tradeoffs, and best practices
- How Agentforce helps employees handle routine work faster while keeping people accountable for consequential decisions
Ready to take the next step towards the future of AI in public sector?
Start your trial.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
Talk to an expert.
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Salesforce for Public Sector FAQ
Government software refers to the technology solutions and applications designed to help government agencies manage their operations, serve the public, and deliver on their missions. These solutions can include customer relationship management (CRM) tools, data integration platforms, analytics, and other specialized solutions that enable government organizations to streamline processes, improve transparency, and enhance efficiency. In the context of Salesforce, government software includes customized solutions built on the Salesforce platform that address specific needs such as constituent engagement, case management, and grant management.
Government customer relationship management (CRM) is software for government designed to manage interactions and relationships with the public and stakeholders. Specifically designed for the public sector, it uses automation and AI in government processes to help organize, automate, and orchestrate processes related to public outreach and engagement, and government service delivery.
A CRM is essential for governments to effectively manage relationships with the public, optimize government service delivery, increase transparency and accountability, and make data-driven decisions. It serves as a foundational tool for digital government transformation and delivering better outcomes for the public.
Government CRMs enable government organizations to better understand and serve the needs of constituents, improve operational efficiency, and foster trust in government institutions. Learn more about the benefits of government CRM here.
Choosing the right government CRM software is important. Finding a compliance-enabled CRM is essential for many government organizations to increase security posture. Government buyers should also prioritize government CRMs that are designed for performance, scale, flexibility, and rapid implementation.
