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Grow revenue and reduce churn with Agentforce for Communications.
Supercharge your B2B and B2C communications experiences with humans and agents working together. Generate quotes and product configurations in real time, solve telecom service issues quickly, fulfill orders seamlessly, and personalize every touchpoint all on the #1 AI CRM.
These telcos innovate faster with a communications CRM.
Hit your KPIs with Salesforce for Communications.
25
%
increase in customer retention*
Reduce customer churn and create stickier relationships with Salesforce.
29
%
increase in sales revenue*
The purpose-built telecom BSS from Salesforce delivers revenue results faster.
26
%
increase in employee productivity*
Optimize processes with data, AI, and automation with the #1 AI CRM for communications.
*FY24 Customer Success Metrics
Grow revenue. Reduce churn. Increase ARPU. All with a communications CRM.
Check out how these purpose-built solutions for the communications industry can help your business.
Accelerate Communications Sales
Grow your revenue streams faster by giving sellers AI-powered propensity to buy insights and tailored product recommendations — powered by the #1 AI CRM for communications — that help close more deals faster.
Optimize Telecom Customer Service
Make your service agent’s job easier by connecting billing, telecom BSS, OSS, and CRM data in one place. Generative AI knowledge and answers built into the service console makes agents smarter and helps them respond faster.
Light up Fiber Subscriber Experiences
Achieve fiber build ROI faster by understanding where to build, attracting new subscribers, and onboarding them seamlessly. Personalize every customer experience with the power of integrated data activated with AI.
Simplify Wholesale Transactions
Make buying or selling service to another service provider easy. Create and manage your product portfolio and simplify your inter-carrier wholesale transactions using industry-standard APIs on the world’s #1 AI CRM for communications.
Fulfill the Perfect Order
Unifying your data on Salesforce lets you activate it with AI and intelligently reduce order fall out — saving time and lowering operational costs.
Unify the Telecom Customer Journey
Salesforce unifies your customer data and — with the power of AI — creates highly personalized marketing journeys that grow customer lifetime value.
It starts with the #1 AI CRM for communications.
Communications Cloud
Transform and simplify the mission critical “middle office” with Communications Cloud. It is purpose-built for communications service providers, and includes applications, a data model, and integrations -- all for the communications industry. Best of all, it's built on the power of Salesforce CRM.
Learn why TM Forum awarded our Catalysts 4 years in a row!
Get more value out of AI with Industries AI.
Learn how to create prompts for your business needs and bring them into the flow of work.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Get started faster with communications CRM partner apps and experts.
Accelerate revenue growth with thousands of prebuilt and consultant offerings on AppExchange. Check them out today.
Learn new skills with free, guided learning on Trailhead.
Keep up with the latest communications trends, insights and innovations.
Ready to take the next step with the world's #1 AI CRM for communications?
Start your trial.
Try Communications Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
Ready to transform your communications business?
Communications CRM FAQ
Salesforce for Communications is the #1 AI CRM packaged, configured, and purpose-built for the communications industry. Anchored in the Salesforce Platform, communications companies can integrate and access to shared customer data, built-in predictive and generative AI, and communication specific process automation - which helps customers lower costs, increase productivity, and drive efficient growth.
Salesforce for Communications offers a complete suite of solutions for every step of your customer lifecycle - across marketing, sales, order delivery, and service. Every solution has AI and automation built in. Cutomers reap ROI faster and improve customer experiencies.
To start, think about your main challenges and business goals. Then get to know our communications solutions listed on this page. This will help guide you to the right solution and how Salesforce can help. Then, sign up for our free trial org to get a taste of how Communications Cloud can help your business.
