Communications Cloud Pricing
Explore communications CRM pricing to find the best solution for your business.
First, choose the right Communications Cloud edition for your business needs
Communications Cloud Growth
A flexible and extendable platform specific to the communications industry to drive efficiency through automation, workflows, and integrations.
Starting at $300
- Communications Data Model
- Pre-Built Communications Consoles and Processes
- TMF APIs
Communications Cloud Advanced
All the tools and functionality of Communications Cloud Growth plus Revenue Cloud Advanced for Communications, Salesforce Contracts and more.
$
450
USD/User/Month
(Billed annually)
- Revenue Cloud Advanced for Communications
- Asset-Based Ordering
- Salesforce Contracts
Communications Cloud Sales Max
The most comprehensive Communications CRM - one edition that does it all.
$
800
USD/User/Month
(Billed annually)
- Everything in Communications Cloud Advanced plus all full suite of Agentforce for Industries
- Contact Center Digital
- Salesforce Maps Advanced, Salesforce Contracts
Communications Cloud Service Max
The most comprehensive Communications CRM - one edition that does it all.
$
800
USD/User/Month
(Billed annually)
- Everything in Communications Cloud Advanced plus all full suite of Agentforce for Industries
- Contact Center Digital, Workforce Management, Quality Management
- Customer Signal Intelligence
Communications Cloud Sales & Service Max
The most comprehensive Communications CRM - one edition that does it all.
$
825
USD/User/Month
(Billed annually)
- Everything in Communications Cloud Advanced plus all full suite of Agentforce for Industries
- Contact Center Digital, Workforce Management, Quality Management
- Salesforce Contracts, Salesforce Maps Advanced
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare top features across editions
*Plus Consumption Based Pricing
**All details shown are for illustrative purposes only and are subject to change without notice. For a detailed quote tailored to your business needs, please contact our sales team.
***Data 360 includes 1TB storage entitlement in the org.
Extend the power of Communications Cloud with these related apps and add-ons
Communications Cloud B2C BSS Suite
From $4,000,000 USD/org/year
Define B2C products, capture orders, and orchestrate fulfillment
Communications Cloud B2B BSS Suite
From $4,000,000 USD/org/year
Add ordering and enterprise product catalog capabilities.
CRM Analytics for Communications
From $165 USD/user/month
Leverage AI-powered advanced analytics for CSPs. Drive sales success and customer engagement on the world’s #1 CRM.
Contract Lifecycle Management for Communications Cloud
From $75 USD/user/month
Automate lifecycles across drafting, negotiation, execution, activation, and renewal.
MuleSoft Direct for Communications Cloud
Contact Us
Enable integrations in Salesforce that developers can customize using MuleSoft Direct for Communications Cloud.
Agentforce for Communications Cloud - Add-on
From $150 USD/user/month
Add powerful, purpose-built AI to your Communications Cloud. Give agents access to assistive and predictive AI for key communications use cases.
Next, choose the Success Plan that's right for you
From resources to embedded experts, get the right level of support and expert guidance for your business.
Premier Success Plan
Fast-track your success now with easy and expert guidance.
Included in all licenses
- Access to 24/7 support
- Expert coaching and education
- Tailored assessments
Signature Success Plan
Maximize ROI with proactive, personalized expertise.
Contact your account executive
- Designated technical account manager
- Proactive monitoring
- Key event management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Ready to take the next step with the world's #1 Agentic CRM for communications?
Start your trial.
Try Communications Cloud free for 30 days. No credit card, no installations.
Watch a demo.
Learn how Communications Cloud powers customers' success.
Talk to an expert.
Ready to transform your communications business?
Communications Cloud Pricing FAQ
Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, such as Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AgentExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.
