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Empower customers to easily find their own answers through a library of knowledge articles and Q&A. You'll increase customer satisfaction, and decrease calls and emails to your support desk.
If customers can't find answers to their questions, they can post to the community and get answers from peers and topic experts, fast. The best answers rise to the top through user voting.
With self-service connected to Lightning Console for Service, questions that aren't answered through the community can be escalated to your support team, so everyone gets the answers they need.SKIP THIS
Community Cloud automatically recommends people to connect with, groups to join, products to explore — all based on each user's interests. You can also create your own recommendations to target specific customers.
Set up a community faster than ever. Lightning Community Builder provides simple drag-and-drop tools and customizable templates to build a vibrant, branded, mobile-friendly community — no coding required.SKIP THIS
The new Lightning dashboard in the community management console helps you understand how customers use the community. Measure adoption and engagement, most popular groups, users, and topics.Finish