Artificial Intelligence (AI) has the potential to improve the state of the world by augmenting human intelligence, amplifying human capabilities, and providing actionable insights. The benefits of AI should be accessible to everyone, and it should be safe and inclusive for all. Salesforce is deeply committed to the ethical and humane use
of its technology, guided by five AI pillars: responsible, accountable, transparent, empowering, and inclusive. We recognize the transformative power of the technologies we create and their role in being a force for good around the world, and work with governments, business leaders, the scientific community, and citizens to draw upon the expertise of recognized leaders and established frameworks to guide us as we work to ensure the ethical development and use of our products We are also members of the World Economic Forum’s Responsible Use of Technology
Today’s business leaders, consumers, and citizens expect seamless and uninterrupted service from technology and service providers. To make that connected experience possible and power the digital economy, we advocate for policies that maximize data flows around the globe.
Trust is the bedrock of our company. It is written in the DNA of our culture, technology, and focus on customer success; Salesforce builds security into everything we do so businesses can focus on growing and innovating. We collaborate with others in our industry on security practices, host an annual CISO Forum, and created a CISO Customer Advisory Board that meets twice a year to build thought leadership in the security space. Knowing how important it is to work with global policymakers and thought leaders, we are a founding member of the World Economic Forum’s Centre for Cybersecurity. Nothing is more important to us than ensuring the security of our customers’ data. We advocate for policies that strengthen our ability to keep our customers’ data secure.
Salesforce supports privacy regulations that protect people while also encouraging innovation. Global privacy laws should be transparent; provide clear definitions and standards; be technologically feasible; and have an enforcement mechanism. Ultimately, privacy is about trust. Building trust means our technologies must help our customers handle personal data responsibly, not use it for unexpected purposes, and respect individuals’ preferences.
Salesforce is committed to innovation through the adoption of cloud computing by organizations in long-established and often highly-regulated industries. COVID-19 showed us that every aspect of our lives needs a digital-first approach from education to finance to our government services. We support “cloud-first” policies that give governments and businesses a standardized way to approach the use of cloud products and services.
We believe we have a broader responsibility to the communities in which we live and work. We are committed to driving equality for all our stakeholders — our employees, customers, partners, suppliers, communities, and society at large. At Salesforce, we are committed to working toward our vision of a workplace that reflects society, where everyone feels seen, heard, valued, and empowered to succeed.
Salesforce is committed to equal pay for equal work. In 2015, we committed to evaluate pay on an ongoing basis, and each year since we have conducted evaluations and made adjustments to ensure pay fairness. To further underscore our commitment to equal pay, we signed on to the White House “Equal Pay Pledge” in June 2016.
We advocate for LGBTQ+ equality across the globe. Individuals should not be discriminated against based on their sexual orientation or gender identity. We also advocate for gender equity, not only through equal pay, but also by supporting pregnancy accommodation law, paid family leave, and programs to close the gender gap in tech.
We believe that we must bring together diverse stakeholders to implement the most effective strategies and policies to address the housing and homelessness crisis that impacts cities. We advocate for equitable policies focused on funding sources, efficient use of resources, and utilizing technology to make data more readily available to assist with the distribution of resources to those that need it most.
We support fair and balanced immigration policies worldwide. In the U.S., we believe that the government must engage in comprehensive immigration reform to modernize an inadequate immigration system into one that is both geared toward fairness for immigrants and economically beneficial for businesses. We support Deferred Action for Childhood Arrivals (DACA) as well as policies that reform the employment-based (EB) green card and H-1B visa systems that U.S. employers currently rely on to recruit and retain global talent.
Salesforce is committed to driving racial equality for all underrepresented minorities. We stand against racism, violence, and hate while paving the way for #EqualityForAll. That’s why we assembled a Racial Equality and Justice Task Force
to take action in four areas: People, Philanthropy, Purchasing, and Policy. We are working to advance laws and regulation that protect against racism and discrimination. Our non-partisan policy platform focuses on the following areas: police reform; civic engagement and voting rights; criminal justice reform; and economic empowerment policies that address the equity gap.
We support and give back to the public schools in our community. Since 2013, Salesforce employees have adopted more than 100 schools globally, and 34 schools in San Francisco and Oakland, and our global education investment now totals more than $90 million.
We know that veterans and military spouses offer unique skills that make them exemplary employees. Since its launch in 2014, Salesforce Military has upskilled and reskilled a growing community of more than 30,000 military Trailblazers with high-demand technology skills and certifications to land meaningful careers in the Salesforce ecosystem. Salesforce Military offers self-paced training with Trailhead and certification exams at no cost for active duty military, veterans, and military spouses.
In March 2021, we announced that after a successful pilot year with the U.S. Chamber of Commerce Foundation’s Hiring Our Heroes, the Salesforce Fellowship Program will continue into 2021 and will now accept veterans, military spouses, and transitioning service members. With this expansion, Salesforce has granted a total of $2 million to the program since the partnership began, sponsoring 230 fellows and helping them land careers in technology. In the UK, we are upholding and promoting our commitments to the Armed Forces Covenant to make the workplace military-friendly for ex-service men and women.
At Salesforce, we believe in building a workforce that better represents society — not just internally but through our partners and customers. This includes building and empowering workforce development programs that widen access to the tech industry by training and enabling a diverse workforce. In June 2020, we launched the Salesforce Talent Alliance, a network of 350+ Salesforce organizational partners from 50+ countries who have committed to working with us to grow and diversify the Salesforce ecosystem.
With Salesforce’s Trailhead, anyone can learn in-demand skills, the way they want from anywhere. Our free, gamified, and self-paced learning platform, gives learners access to over 800 badges of marketable skills on desktop and on mobile with Trailhead GO. Trailhead also provides expert-led virtual learning around the world from Salesforce instructors with Trailhead Academy.
Salesforce has long been committed to setting ambitious climate targets and is committed to advocating for clear and consistent science-based climate policies that facilitate a just and equitable global transition to a 1.5°C future. This includes supporting policies
that reduce emission sources and scale nature-based solutions to reach net-zero emissions by 2050; reorient economies and financial systems around a net-zero future; and ensure an equitable transition to a more resilient society. Climate change is an urgent crisis, and disproportionately affects the world’s most vulnerable communities, amplifying global inequality. In order to avoid the worst impacts of climate change, we must keep global temperatures from rising no more than 1.5°C, in line with the goals of the Paris Agreement.
Salesforce’s business is built on global, seamless movement of data. As our customers around the world migrate to the cloud – whether governments or businesses - they need predictable global rules to foster the flow of data across borders. Agreements should preclude countries from requiring companies to locate computing facilities in a party's territory as a condition for providing services. The digital economy is global, and public cloud services depend on the ability to move data seamlessly across many countries.