Grow faster for free.
See value from day one with the free CRM built for small businesses. Stop juggling spreadsheets and disconnected tools— bring customer activity, service cases, pipeline, and marketing together in one place.
Find the suite that’s right for you.
Free Suite
The free, foundational CRM to track customers, leads, and your business in one place for up to 2 users.
$
0
USD/User/Month
(No contract or credit card required. Comes with 2 user licenses.)
- Easy setup with guided onboarding
- Lead, Account, Contact, and Opportunity Management
- Service Case Management & Simple Email Marketing
- Connected Slack Conversations
Starter Suite
The CRM suite to automate sales, service, marketing journeys, and commerce all in a unified system.
$
25
USD/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
- Everything in Free plus built-in Sales Flows, Lead Routing
- Email to Case Management
- Dynamic Email Marketing, Forms, and Analytics
- Secure payment links and e-commerce storefront
Pro Suite
The flexible solution that provides deeper visibility and customization, and can be extended with 3rd party apps.
$
100
USD/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
- Everything in Starter plus Enhanced, Real-Time Chat
- Sales Quoting and Forecasting
- Greater Customization, Automation+ Access to AppExchange
- Premier Support (add-on)
Everything you need to stay on top of your small business - for free.
Get organized with everything in one place.
Keep deals and customer conversations organized. Built-in sales stages guide next steps, while tasks and reminders help you follow up and close deals faster.
Make case management simple with email and web-to-case creation. Get built-in guidance every step of the way, and easily find and share answers with knowledge articles.
Reach customers at the right time with ready-to-use, customizable email templates that match your brand. Send newsletters or branded updates that build engagement.
Get more done with built-in insights
Track key metrics from day one with ready-made reports and dashboards. Customize views and share insights that keep your business on track.
Connect your Gmail and Google Calendar with Salesforce to manage meetings, messages, and customer activity in one place, so nothing slips through the cracks.
Collaborate in real time with Slack connected directly to Salesforce. Share updates, manage customer info, and take action together, all without switching tools.
Explore Salesforce Suites for every stage of growth.
See value from day one with solutions built to grow with you. Get up and running quickly with guided setup and built-in support. Automation and AI handle the busy work, so you have clear visibility to make confident decisions as your business grows.
Free Suite
The free CRM for getting started. Organize leads, track customers, and see your business in one place — at no cost.
Starter Suite
The connected CRM for small teams. Automate sales, service, marketing journeys, commerce, plus Slack in one unified system and start working more efficiently from day one.
Pro Suite
The CRM for growing businesses that need more control and insight. Scale with advanced tools, deeper visibility, and flexibility as your business gets more complex.
Ready for more of everything? Time for Starter Suite.
When businesses need more users, more automation, and more insights, Starter Suite is the seamless upgrade that maintains ease of use while bringing the power of enhanced Marketing Cloud segmentation, Pay Now links, a Commerce Storefront, and more.
Explore a variety of self-service resources for small businesses.
Check out these resources designed to help you get started with Salesforce. We always have new, exciting ways for you to learn and find support as you grow.
Ready to take the next step with the world’s #1 CRM for growing businesses?
Get Salesforce. Free.
Hit the ground running fast with out-of-the-box CRM tools all in one place, for free.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Watch a Starter Suite demo.
See how Starter can help your business succeed today.
Free CRM Frequently Asked Questions
Salesforce's free CRM, Free Suite, is an easy, cost-free way for individuals and small businesses to get started with Salesforce CRM. Switch from unwieldy spreadsheets to an intuitive CRM that keeps your customer data organized in one place.
- Guided onboarding and suggested actions enable you to quickly and easily import your data and get up and running in no time.
- Essential sales features provide you with a clear picture of your sales pipeline and opportunities.
- Essential service features enable you to close customer cases faster using case and knowledge management.
- Your data remains accurate, updated, and complete.
Yes, it’s really free, with no expiration limit. As long as you log in regularly, you can use our free CRM for as long as you’d like.
Free Suite includes essential features across sales, service, and marketing:
Sales features include:
- Account, Contact, Lead, and Opportunity Management
- Task Management and Activity Feed
- Customizable Reports and Dashboards
- Products and One Pricebook
Service features include:
- Case Management
- Knowledge Management
Marketing features include:
- Simple email builder with out-of-the-box, customizable email templates
- Send up to 100 marketing emails per month
See our edition comparison chart to compare features across our small business suites.
Free Suite has a 2 user maximum. For 3 or more users to have access to Salesforce, consider one of our paid offerings.
Free users can receive real-time 24/7 support via the Agentforce chat bot on help.salesforce.com. Access to Standard, Premier or Signature support is available for paid editions.
We make it easy to upgrade to the CRM that makes the most sense for your business needs. No matter which edition you start with, all editions are built on the trusted Salesforce platform, ensuring you can easily scale your business with seamless upgrade options.
For example, if products and price books are important to your business, Starter Suite provides both features. If you're looking for forecasting and quoting functionality, Pro Suite includes these features. Check out this resource to learn more about our paid offerings or Contact Us to be connected to an expert.