Salesforce leads CRM with world-class apps for every team and a unified platform that connects data, AI, and apps on a trusted foundation of governance and security. That foundation gives AI agents the context to take real action, empowering teams to deepen customer relationships and deliver measurable growth. Learn why Salesforce is ranked #1 for CRM Applications based on IDC 2026 H1 Revenue Market Share Worldwide.*
Salesforce’s Agentforce was the market’s standout performer, expanding its share in the Agent Build and Deploy Market in 2026 from 15.5% to 16.4%.**
*Source: IDC, Worldwide Semiannual Software Tracker, October 2026. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.
**Source: IDC Semiannual Core AI Software Tracker, October 2026.
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