Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Deploying a System of Agency
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
What Nexo learned from launching Agentforce on their digital wealth platform.
Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
Automation keeps Spotify's ad business growing year over year.
Learn how the streaming giant boosted advertising sales and improved productivity.
Customer Story
Digital Innovation for a Sustainable Energy Future.
Salesforce supports CESI by giving it the tools it needs for a shared overview of sales, planning, and technical engineering resources.
Customer Story
KparK and Salesforce: Opening the Door for Customer Satisfaction.
Delivering a fine-tuned customer experience with Salesforce.
Customer Story
How personalization has helped boost Heathrow’s digital revenue by 30%.
Heathrow Airport is flying high with greater digitalization and personalization.
Customer Story
Snack on this: General Mills triples engagement with data and AI.
General Mills deepens consumer engagement using data on their recipe and philanthropic preferences.
Customer Story
How do you provide premier education at scale? ASU goes cutting edge.
Learn how personalization helped ASU boost recruitment and strengthen student relationships.
Customer Story
The FDIC and USDA Rural Development is innovating in government.
USDA-RD and FDIC utilize interagency collaboration to modernize congressional interactions.
Customer Story
AAA’s personalized service puts 60 million in the driver’s seat.
Learn how AAA reduced response times by 10% with automation.
Customer Story
See how Swissbit transformed operations to boost efficiency.
Discover the technology behind Swissbit’s most successful business strategies.
Customer Story
Service visits are costly. Here’s how ADT reduced them by 40%.
Learn how ADT saves more and serves customers faster with Visual Remote Assistant.
Customer Story
How Year Up raised staff efficiency 45% and saved 4,500 hours annually.
Year Up scales its impact and connects more young adults to successful career paths.
Customer Story
John Lewis builds trusted relationships with data and AI.
Learn how John Lewis put customers first by centralising its data.
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