Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Deploying a System of Agency
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
What Nexo learned from launching Agentforce on their digital wealth platform.
Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
Ads That Wow: How NBCUniversal Helps Advertisers Keep Fans Interested
See how NBCUniversal is centralizing advertiser and consumer experiences ahead of the LA28 Olympics.
Customer Story
How IBM´s collaborative communities build a more vibrant work culture.
Learn how IBM collaborates to build deeper employee, partner, and customer connections.
Customer Story
See how ENGIE is using data to help its customers use less carbon.
Learn how unlocking a shared view of customers helps deliver tailored customer experiences.
Customer Story
Sonos creates connected customer experiences to amplify relationships.
Learn how Sonos adapted to customer needs during the pandemic with one integrated platform.
Customer Story
How PayPal unifies teams and systems for better customer experiences.
Discover how PayPal improves customer and employee experiences by unifying sales and service.
Customer Story
How Fike took its revolutionary sales and service digital.
Learn how to connect your data in a single platform for better, faster sales and service.
Customer Story
How CarMax is disrupting automotive retail for a second time.
Read How CarMax is disrupting automotive retail for a second time.
Customer Story
Customer Story: TentCraft
Find out how VIZIO was able to maintain quality and consistent service from remote environments.
Customer Story
Customer Stories – Salesforce Resource Center
Check out our customer stories from Trailblazers who are transforming their businesses, changing the world, and shaping the future with Salesforce.
Customer Story
How e.l.f. Cosmetics makes every customer journey beautiful.
Learn how to map and build personalized journeys that create special moments for customers.
Customer Story
ENGIE sees a greener future with Salesforce.
ENGIE needed tools to understand its customers across more than 70 countries so it could offer them tailored zero-carbon transition solutions. With Salesforce, the energy company now has a client-centric approach and a single source of truth that enables it to effectively execute its strategies.
Customer Story
T-Mobile reps experience a 70% reduction in work effort.
Learn how a single app let T-Mobile B2B sales reps place orders in five minutes.
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