Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Customer Tips for Deploying Agentforce
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
What Nexo learned from launching Agentforce on their digital wealth platform.
Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Customer Success with Data 360
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Why Customers Choose Agentforce 360
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
The future of service is human and AI
Claudia Nicholls of Simplyhealth explains why AI-and-human collaboration is the future of service and how the company is preparing for it now.
Customer Story
Learn how Agentforce helps Takeda power smarter engagement with providers.
Garth Hemmingsen shares how Takeda is becoming an agentic enterprise to help healthcare pros deliver the best possible health outcomes.
Our Customers' Agents in Action
OpenTable dishes out faster restaurant and diner help with Agentforce.
reMarkable makes their mark with agent-first service and IT help.
1-800Accountant will resolve 70% of inquiries with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Bionic boosts small business support with always-on help with Agentforce.
Explore all our customer stories.
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Customer Story
Rush leads the way in agent-first patient support with Agentforce.
Digital labor will resolve 15% of inquiries with automated refill requests and instant answers.
Customer Story
The United Football League tackles game day support for fans with Agentforce.
Agentforce instantly answers fan questions and turns football data into powerful insights.
Customer Story
How FigTree Financial Simplified Its Business with Salesforce.
FigTree Financial simplified operations with Salesforce Pro Suite, enhancing efficiency and client focus.
Customer Story
GoCardless Achieves Peace of Mind with Salesforce Backup & Recover
Ensuring critical data safety and business continuity for a complex Salesforce ecosystem.
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
One NZ makes plan changes fast, easy, and convenient with Agentforce.
AI agents provide a self-service, digital-first way for customers to pick a new plan.
Customer Story
Siemens transforms sales through data, AI, and trusted partnerships.
AI agents personalize follow-up on 100% of leads, helping win new customers and drive revenue.
Customer Story
The 1916 Company Elevates Customer Experiences with a Unified System
Find out how The 1916 Company provides seamless luxury watch buying experiences after trading eight disparate systems for one source of truth.
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
Learn how Agentforce helps Takeda power smarter engagement with providers.
Garth Hemmingsen shares how Takeda is becoming an agentic enterprise to help healthcare pros deliver the best possible health outcomes.
Customer Story
GE Appliances switches on instant, personalized service with Agentforce.
Powered by unified data, autonomous agents help consumers solve appliance issues with ease.
Customer Story
Simplyhealth will multiply service and sales capacity with Agentforce.
AI agents answer FAQs instantly and will provide 24/7 lead management and nurturing.
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