Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Deploying a System of Agency
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
What Nexo learned from launching Agentforce on their digital wealth platform.
Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
How Turtini Accelerated Complex Sales Flows with Salesforce
Turtini cut opportunity creation time by 90% with Salesforce, streamlining complex federal sales, compliance workflows, and partner collaboration.
Customer Story
Equipter increases lead response rates 2.5x with Agentforce Sales
Equipter’s sales reps use AI agents to handle hundreds of weekly construction sales leads, increasing response rates and giving them time back for high-priority work.
Customer Story
Asymbl Scales Like a Company 10x Their Size with Agentforce
Asymbl saves $575K annually with Agentforce Sales, boosting lead engagement 427% through strategic AI-human sales collaboration on Sales Cloud.
Customer Story
How FigTree Financial Simplified Its Business with Salesforce.
FigTree Financial simplified operations with Salesforce Pro Suite, enhancing efficiency and client focus.
Customer Story
CloudFit’s AI-Driven Wellness Meets Human Touch with Salesforce + Slack.
How an AI-driven wellness startup scaled globally, cut their product and engineering onboarding to 30 minutes and kept its personal touch while growing fast and winning big customers.
Customer Story
Good360 routes disaster recovery donations 3x faster with Agentforce.
AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%.
Customer Story
“Get your hands dirty:” Safari365’s CEO shares why execs should roll up their sleeves with Agentforce.
Marcus Brain asked his team what they wanted to automate with AI agents – and boosted efficiency by 30%.
Customer Story
Boosting Small Business with Salesforce Foundations.
Salesforce Foundations helped VEV resolve service cases 40% faster. See how Foundations can benefit small businesses.
Customer Story
Zota’s investment in digital labor pays off with 30% YoY growth.
Agentforce is expected to increase the sales pipeline and resolve 180,000 cases annually.
Customer Story
deinePflege makes in-home healthcare more accessible with Agentforce.
Digital labor resolves 40% of support cases in seconds so customers get care supplies faster.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce.
Always-on AI agents handle quotes and booking so staff can focus on personalized service.
Customer Story
Transcend offers always-on personalized telehealth with Agentforce.
Digital labor autonomously handles tasks, from enrollment processes to tracking wellness goals.
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