Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Deploying a System of Agency
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
What Nexo learned from launching Agentforce on their digital wealth platform.
Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
Ennube sends 5,600% more prospect emails with Einstein 1 Sales.
Learn how AI saves Ennube time writing and proofreading with generated sales content.
Customer Story
BACA Systems works at the cutting edge with generative AI.
Learn how the company powers business success using Einstein 1 Sales to boost efficiency.
Customer Story
Crowley Maritime Navigates Climate Action with Salesforce Net Zero Cloud
Crowley is the first US-based shipping company to implement Net Zero Cloud to track and analyze carbon emissions.
Customer Story
Ponce Bank enhances experiences with a 360 degree view of customers.
See how unifying data from 54+ systems into one builds smarter, deeper, trusted relationships.
Customer Story
Iron Mountain achieves peak productivity with Einstein AI
Learn how generative AI suggests replies and articles to help agents resolve more cases.
Customer Story
Crexi saves its sales reps 5 hours a day with Sales AI.
Learn how Crexi’s sales team focuses 80% of its time on customers when AI takes on admin tasks.
Customer Story
Automation serves up 25% more sales activity for Grubhub.
Learn how the company delivers on smarter, more strategic selling with one platform for sales data.
Customer Story
George Mason University boosts student satisfaction and enrollment with automation.
Learn how the revamped student experience led to a 9% increase in high school applications.
Customer Story
Wonolo agents decrease handle times 20% with AI-generated replies.
Learn how AI instills confidence in employees and customers to find the right answers.
Customer Story
Putting drivers first: Pirelli gets proactive with data
Sustainable, efficient, and customer-first – all in a day’s work for this leading manufacturer.
Customer Story
Army JTNC builds an engagement platform to support B2G interactions.
See how government is connecting and driving adoption of the new tools being offered within the DoD.
Customer Story
ReserveBar uncorks ecommerce scalability to sell 150K product SKUs.
Learn how ReserveBar sells and delivers fast for 3,500 partners with Commerce Cloud.
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