Agentic Enterprise Customer Success
With Salesforce, the world’s best-loved companies elevate humans with AI – acting on trusted context to automate work, scale agency, and engage with customers and each other in a whole new way.
Agentic Enterprises in Action
Customer Story
Grupo Falabella offers fast, convenient order support with Agentforce.
Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp.
Customer Story
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewelry and get instant answers to their questions.
Customer Story
Pearson personalizes learning journeys with the Salesforce Platform.
Unified apps, data, and AI agents help support students through a lifetime of learning.
Customer Story
Lennar builds faster, smarter homebuying journeys with Agentforce.
AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads.
Deploying a System of Agency
Customer Story
From takeoff to smooth landing: How Engine deploys Agentforce with confidence.
Learn how smart topic design, rigorous replica testing, and close monitoring help them build high-performance autonomous agents.
Customer Story
Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Dig into the unexpected lessons and smart fixes that helped the restaurant technology company turn service chats into seamless support.
Customer Story
What Nexo learned from launching Agentforce on their digital wealth platform.
Learn how they built, tested, and tuned their AI agent to quickly and accurately answer complex FAQs.
Customer Story
Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.
Explore the feedback loops, fast fixes, and data improvements that helped reMarkable launch Agentforce quickly.
Success from a System of Context
Customer Story
FedEx captures +2,000% ROI by turning data into action with Data 360.
Real-time data paired with AI helps FedEx reactivate dormant accounts and recover lost opportunities.
Customer Story
AI and unified data help UChicago Medicine scale care.
With Data 360 and Agentforce, the nonprofit hospital is improving care and expanding access.
Customer Story
Pacers Sports & Entertainment turns fan data into delight with Data 360.
Powered by unified data, their personalized outreach gives fans more unforgettable moments.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Learnings & Advice for the Agentic Era
Customer Story
How UChicago Medicine made patient experience a strategic priority.
Andrew Chang shares how the UChicago School of Medicine made patient experience a strategic priority and got buy-in to do it.
Customer Story
How Accenture pilots Agentforce with a customer-zero mindset.
Q&A with Rajendra Prasad (RP), CTO and Group Chief Executive for Technology, and Sara Porter, Global Head of Sales Excellence, on how they’re leading the shift to an Agentic Enterprise.
Customer Story
How LIV Golf is using Agentforce and Data 360 to bring fans closer to every swing.
Why Nick Connor, SVP of Technology, chose Salesforce to connect data, AI, and fans – bringing richer stories, deeper context, and immersive experiences to viewers worldwide.
Customer Story
The hard yards of enterprise AI: What it really takes to make it work.
Bionic CTO James Lomas shares 7 lessons on escaping the AI experimentation trap, integrating with CRM, and focusing on narrow, operational outcomes.
See Agentforce in Action
Davos attendees save valuable time with Agentforce-powered support.
OpenTable dishes out faster restaurant and diner help with Agentforce.
Reddit drives revenue with Agentforce-powered advertiser support.
Telepass keeps Europe moving with Agentforce resolving 87% of FAQs.
reMarkable makes their mark with agent-first service and IT help.
Explore all our customer stories.
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Customer Story
How humans and agents delivered MrBeast’s $1M puzzle challenge together.
Discover how Salesforce built a first-of-its-kind agentic puzzle hunt with MrBeast, supporting millions of players in a high-stakes interactive challenge.
Customer Story
Explore the agentic architecture that delivered MrBeast’s $1M puzzle hunt
How Salesforce delivered a platform that could handle 10 million sign-ups and 1.5 million simultaneous players — in just six weeks.
Customer Story
Slackbot guided players through MrBeast’s complex puzzles.
Over 1 million players tested ideas and refined theories with Slackbot’s help – without the AI agent ever giving away the answer.
Customer Story
Salesforce's Trust Layer kept the high-stakes competition safe and secure.
Zero data retention, prompt injection defense, and zero-leakage AI architecture protected over a million players as they solved MrBeast’s puzzles.
Customer Story
Equipter increases lead response rates 2.5x with Agentforce Sales
Equipter’s sales reps use AI agents to handle hundreds of weekly construction sales leads, increasing response rates and giving them time back for high-priority work.
Customer Story
Salesforce delivers agentic support for 15 global events with one easy-to-configure build.
Low-code and no-code AI agent configuration makes it possible to support Salesforce’s biggest events without time-consuming customization.
Customer Story
Unified data accelerates sales pipeline after Dreamforce.
Data 360 unified attendee profiles, enabling agentic activation via Agentforce to personalize engagement, spark product interest, and increase close rates.
Customer Story
How Salesforce built agentic support to help Dreamforce attendees curate one-of-a-kind experiences.
Explore the practical strategies that made it possible for the event agent to provide 1-to-1 guidance at Dreamforce scale.
Customer Story
Agentic support helps attendees make every hour count at Dreamforce.
Powered by Agentforce, the event agent guides planning and wayfinding in real time, then generates recaps and next steps after the event to keep momentum going.
Customer Story
Salesforce scales on-demand event support as an Agentic Enterprise.
See how Salesforce uses Data 360 and Agentforce to deliver personalized, AI-driven event experiences, boosting engagement and driving measurable business impact.
Customer Story
Tony’s Chocolonely Boosts System Efficiency with Backup & Recover and Archive.
Tony’s Chocolonely boosts resource efficiency, ensures full customer view, and enables scale with Archive.
Customer Story
Arizona Registrar of Contractors Fortifies its Data Foundation and Ensures Public Trust.
The Agentforce 360 Platform safeguards critical public data, ensuring rapid recovery and maintaining data integrity.
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