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Financial Services Cloud Sales & Service Edition Pricing

Get a complete view of the customer across Sales & Service edition.

First, choose the right Financial Services Cloud edition for your business needs

Financial Services Cloud Sales & Service Core

Foundational Financial Services CRM with AI and Slack for Sales & Service.
$ 350
USD/User/Month
(Billed annually)
  • Industry-specific data models and workflows on Sales & Service Cloud Core Edition
  • Financial Goals and Plans to empower your customers' financial success
  • Flex credits for AI, Agentforce, Slack Business+, Data, and more

Financial Services Cloud Sales & Service Advanced

Financial Services CRM with advanced AI, Automation and Trusted Security Sales & Service.
$ 525
USD/User/Month
(Billed annually)
  • Everything in Core, plus more AI, automation, and security
  • Full Sandbox, Backup & Recovery, Archive, Data Detect, Security Center
  • Premier Success Plan for expert guidance and faster time-to-value
  • Includes Insurance Brokerages and Collections and Financial Recovery

Financial Services Cloud Sales & Service Max Edition

The most comprehensive Financial Services CRM for Sales & Service - one edition that does it all.
$ 725
USD/User/Month
(Billed annually)
  • Everything in Advanced, plus the full Agentforce for Industries suite
  • Performance Management, Scheduler, Enablement, and Slack team collaboration
  • Connect Salesforce and external data via Data Cloud and FSC Intelligence
  • Includes Digital Insurance & Digital Origination Add-ons

Compare editions and top features

Financial Services Cloud Sales & Service Core

$ 350

user/month

Financial Services Cloud Sales & Service Advanced

$ 525

user/month

Financial Services Cloud Sales & Service Max Edition

$ 725

user/month

Banking Customer Service Agent

Client Financial Profile

Industry-Specific Data Models

OmniStudio

Actionable Segmentation

Unified Catalog

The Best of Salesforce for Sales

The Best of Salesforce for Service

Financial Services Cloud Sales & Service Core

$ 350

user/month

Financial Services Cloud Sales & Service Advanced

$ 525

user/month

Financial Services Cloud Sales & Service Max Edition

$ 725

user/month

Slack

Slack Business+ with Slackbot Slack Business+ with Slackbot Slack Enterprise+ with Slackbot

Tableau Next

Standard Consumer per user Standard Consumer per user Standard Creator per user

Data 360*

Flex Credits

500K Flex Credits/org/year 1M Flex Credits/org/year 2.75M Flex Credits/org/year

Agentforce Coworker

Unmetered usage

Data Storage

20MB storage/user 1GB storage/user 1GB storage/user

Premier Success

Salesforce Foundations

Security Center

Available for purchase

Data Detect

Available for purchase

Salesforce Backup & Recovery

Available for purchase 10 GB Data, 10 GB Files 10 GB Data, 10 GB Files

Salesforce Archive

Available for purchase 10 GB Data, 10 GB Files 10 GB Data, 10 GB Files

Agentforce: Sales Emails

Agentforce: Account Research

Available for purchase

Momentum

Available for purchase Available for purchase

Salesforce Contracts

Available for purchase Available for purchase

Sales Insights

Available for purchase

Salesforce Maps

Available for purchase Available for purchase

Sales Programs

Available for purchase

Agentforce Contact Center Digital

Available for purchase Available for purchase

Agentforce Contact Center - Workforce Management

Available for purchase Available for purchase

Quality Management

Available for purchase Available for purchase

Help Agent

Available for purchase

Customer Signals Intelligence (CSI)

Available for purchase

Cross Cloud CSI

Process Compliance Navigator

Available for purchase Available for purchase Available for purchase

Insurance Brokerage

Collections and Financial Recovery

Digital Origination

Digital Insurance

Financial Services Cloud Sales & Service Core

$ 350

user/month

Financial Services Cloud Sales & Service Advanced

$ 525

user/month

Financial Services Cloud Sales & Service Max Edition

$ 725

user/month

Industry-Specific Data Models

Client Financial Profile

Banker, Advisor, and Insurance Producer Consoles

Household and Relationship Groups

Flexible Hierarchies (B2B)

Actionable Relationship Center

Financial Accounts and Transactions

Life Events and Business Milestones

Cashflow Trends and Insights

available to purchase available to purchase

Income and Expense Trends and Insights

available to purchase available to purchase

Contextual Alerts

available to purchase available to purchase

Business Relationship Plans

Financial Goals and Plans

Interest Tags

Actionable Segmentation

Interaction Summaries

Financial Deal Management

AI Activity Capture for Finanical Services

Tear Sheet Generation

Compliant Data Sharing

Referral Management

Branch and Practice Management

Financial Services Cloud Intelligence

available for purchase available for purchase

Onboarding Console Application

Referral Management Data Model

Data Model Objects & Mapping

Integrated Referral Case Management

Partner Network Integration

Interoperability with Referral Marketing Cloud

available with Marketing Cloud available with Marketing Cloud available with Marketing Cloud

Intake Metadata

Referral Intake

Integration with Meeting Center

Referral Assignment

Financial Services Cloud Sales & Service Core

$ 350

user/month

Financial Services Cloud Sales & Service Advanced

$ 525

user/month

Financial Services Cloud Sales & Service Max Edition

$ 725

user/month

CSR Console

Unified Catalog

Timeline and Engagements

Engagements

Audit Trail

Identity Verfication

Action Launcher

Service Process Library

Complaint Management

Complaint Management Analytics

available for purchase available for purchase

Transaction Dispute Management

Case Management

Banking & Insurance Self-Service Portal

available for purchase available for purchase

Insurance Policy Self-Service Portal

available for purchase available for purchase

Omni-Channel Routing

Knowledge Management

Service Contracts and Entitlements

Visa Dispute Integration

Merchant Alerts

Mastercard Dispute Integration

Next Best Action

5k requests PUPM 5k requests PUPM 5k requests PUPM

Financial Services Cloud Sales & Service Core

$ 350

user/month

Financial Services Cloud Sales & Service Advanced

$ 525

user/month

Financial Services Cloud Sales & Service Max Edition

$ 725

user/month

Complaints Case Summaries

available for purchase available for purchase

Transaction Dispute Acknowledgement Email

available for purchase available for purchase

Transaction Dispute Resolution Email

available for purchase available for purchase

Wealth Financial Goals & Plans Summary

available for purchase available for purchase

Policyholder Account Summarizations

available for purchase available for purchase

Wealth Client Interaction Summaries

available for purchase available for purchase

Claim Summaries

available for purchase available for purchase available for purchase

Business Relationship Plan Relationship Summaries

available for purchase available for purchase

Business Relationship Plan Interaction Summaries

available for purchase available for purchase

Financial Services Cloud Sales & Service Core

$ 350

user/month

Financial Services Cloud Sales & Service Advanced

$ 525

user/month

Financial Services Cloud Sales & Service Max Edition

$ 725

user/month

Banking Customer Service Agent

Banking Employee Service Agent

Available for purchase Available for purchase

Meeting Concierge

available for purchase available for purchase

Run My Day

available for purchase available for purchase

Relationship Agent

Available for purchase Available for purchase

Insurance Employee Service Agent

Available for purchase Available for purchase

Complaint Management Agent

Available for purchase Available for purchase

Financial Advisor Agent

Available for purchase Available for purchase

Financial Services Cloud Intelligence

Available for purchase Available for purchase

Data Cloud

available for purchase available for purchase

Scheduler

available for purchase available for purchase

Slack — Enterprise Grid

available for purchase available for purchase

Sales Programs

available for purchase available for purchase

Sales Planning

available for purchase available for purchase

Salesforce Maps

available for purchase available for purchase

Einstein for Sales

available for purchase available for purchase

External Apps for Financial Services

available for purchase available for purchase

Digital Engagement

available for purchase available for purchase available for purchase

Service Cloud Voice (BYOT)

available for purchase available for purchase available for purchase

Feedback Management

available for purchase available for purchase available for purchase

Conversation Insights

available for purchase available for purchase available for purchase

Agentforce Service

available for purchase available for purchase available for purchase

Customer Community for Financial Services

available for purchase available for purchase available for purchase

Financial Services Cloud Sales & Service Core

$ 350

user/month

Financial Services Cloud Sales & Service Advanced

$ 525

user/month

Financial Services Cloud Sales & Service Max Edition

$ 725

user/month

Discovery Framework

Record Alerts

Action Plans

Document Matrix

Disclosure and Consent Management

Document Tracking and Approvals

KYC Data Model

Identity and Screening Verification

Stage Management

Integration Orchestration

OmniStudio

FlexCards

Business Rules Engine

Document Generation

Data Processing Engine

Flow Builder

Unlimited Unlimited Unlimited

Flow Orchestration

available for purchase available for purchase available for purchase

Lightning App Builder

AppExchange

Customizable Profiles and Page Layouts

Unlimited Unlimited Unlimited

Lightning Platform

Financial Services Cloud Sales & Service Core

$ 350

user/month

Financial Services Cloud Sales & Service Advanced

$ 525

user/month

Financial Services Cloud Sales & Service Max Edition

$ 725

user/month

Data Consumption Framework

Integration Definitions

Standards-Based Banking APIs

MuleSoft Direct for Financial Services Cloud

available for purchase available for purchase available for purchase

Next, choose the Success Plan that's right for you

From resources to embedded experts, get the right level of support and expert guidance for your business.

Premier Success Plan

Fast-track your success now with easy and expert guidance.
Included in all licenses
  • Access to 24/7 support
  • Expert coaching and education
  • Tailored assessments

Signature Success Plan

Maximize ROI with proactive, personalized expertise.
Contact your account executive
  • Designated technical account manager
  • Proactive monitoring
  • Key event management
  • Fastest 24/7 support response times

Find your path to AI success with the right experts and apps

Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.

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Partners

Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.

Financial Services Cloud Sales & Service Edition Pricing FAQ

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss Financial Services Cloud for Sales and Service pricing and the kind of products you’re looking to add.

We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AgentExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.

Financial Services Cloud comes out of the box with all the features in Sales Cloud and Service Cloud, plus an industry-specific data model, objects, and capabilities. Built on the Salesforce Platform, Financial Services Cloud delivers speed to value and continuous, relevant innovation so financial services firms can save time and money on customizations as well as accelerate business growth.

Whether you are a part of a wealth management firm, insurance company, or bank, Financial Services Cloud is one product that unifies customer experiences across consumer and commercial lines of business.

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to explore Financial Services Cloud Sales & Service Edition pricing and to see what works for your business.