Public Sector Solutions Pricing
Find the right public sector software pricing, add-ons, and support for your mission.
First, choose the right public sector products for your mission needs
Public Sector Service Core
Out-of-the-box case management and applications for public sector organizations.
$
275
USD/User/Month
(Billed annually)
- Out-of-the-box, Configurable Apps
- Digital Service Delivery Tools
- Low-Code/No-Code Automation and AI
Public Sector Service Advanced
Unlimited case management power for public sector organizations.
$
500
USD/User/Month
(Billed annually)
- Includes All Enterprise Edition Capabilities
- Up to 200 Custom Objects
- Unlimited Custom Apps
Public Sector Foundation Advanced - Field Service Enterprise Edition
Out-of-the-box case management and scheduling capabilities for government.
$
350
USD/User/Month
((Billed Annually))
- Out-of-the-box, Configurable Government Apps
- Digital Service Delivery Tools
- Field Operations & Asset Management
Public Sector Foundation Advanced - Field Service Unlimited Edition
Unlimited case management power for government
$
600
USD/User/Month
(Billed annually)
- Includes all "Public Sector Foundation - Advanced" Capabillities and Field Operations and Asset Management
- Up to 200 Custom Objects
- Up to 120 MB Data Storage
Public Sector Service Max
Unlimited Edition, Supercharged with Agentic AI, Data Cloud, Slack and more.
$
700
USD/User/Month
(Billed annually)
- Includes All Unlimited Edition Capabilities and Flex credits
- Connect Salesforce and External Data with Data Cloud
- Runs on Commercial infrastructure
Requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Features
Extend the power of Public Sector Solutions with the following Salesforce products:
Government Cloud Plus
Scale and secure apps on a FedRAMP High-authorized platform.
Public Benefit Assistance
Deploy a pre-built benefits portal with guided prescreening and applications.
Provider Self Service for Public Sector
Allow service providers to accept referrals, track progress, and more in a self-service portal.
Employee Experience for Public Sector
Empower employees to focus on their mission with access to digital-first tools.
Business Rules Engine
Simplify determining eligibility or qualification and automate complex decision-making.
CRM Analytics for Public Sector
Get prebuilt, customizable public sector-specific analytics.
Next, choose the Success Plan that's right for you
From resources to embedded experts, get the right level of support and expert guidance for your business.
Premier Success Plan
Fast-track your success now with easy and expert guidance.
Included in all licenses
- Access to 24/7 support
- Expert coaching and education
- Tailored assessments
Signature Success Plan
Maximize ROI with proactive, personalized expertise.
Contact your account executive
- Designated technical account manager
- Proactive monitoring
- Key event management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Ready to take the next step towards the future of AI in public sector?
Start your trial.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
Talk to an expert.
We would love to connect with you. Tell us a bit more so the right person can reach out to discuss your needs.
Public Sector Solutions Pricing FAQ
Public Sector Solutions is Salesforce's public sector software. It includes out-of-the-box apps that help agencies deploy faster. Plus, flexible low-code/no-code tools help governments customize to fit their needs. Built on a powerful platform, it helps agencies scale and adapt for the future.
Agentforce includes built-in analytics and observability tools through Agentforce Studio, giving agencies real-time visibility into how their agents are performing. Out-of-the-box dashboards, powered by Tableau Next, track key metrics like total interactions, session volume, resolution rates, escalation-to-human frequency, response quality scores, and topic trends.
Agencies can also use the Optimization tab to review conversation quality at the session and interaction level including trust metrics, RAG accuracy, and custom scorers making it easy to identify what's working, flag gaps, and continuously improve agent behavior over time.
Yes. Agentforce works with the Omni-Channel routing engine to do more than just queue management. Agentforce reads the actual content of an incoming request such as, the description, channel, sentiment, and context and applies classifications like topic, urgency, and complexity. Those signals then feed Omni-Channel's routing logic, which matches the work item to the most appropriate resource based on agent skills, availability, and capacity.
For public sector specifically, this means agencies can configure agents to handle routine constituent requests autonomously like status checks, FAQ responses, or form guidance while intelligently escalating complex or time-sensitive cases to the right human worker, with full context already captured. Salesforce If service levels are at risk or priorities shift, the system can reallocate resources or adjust routing logic dynamically without manual intervention.
Salesforce products integrate with many outside applications and systems. For systems that don’t have built-in integration, you can use MuleSoft, work with integration partners, or use apps on AgentExchange. Talk to a sales representative to get an idea of which integration solution will work best for you.
We offer several advisory, adoption, and support plans. To learn more, visit Salesforce Customer Success.
Salesforce has many license types, add-ons, and additional products. For an overview, head over to the detailed pricing page. For more assistance, call us at 1-844-807-8829 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-844-807-8829 to discuss options.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-844-807-8829 to see what works for your business.
Public sector organizations can take advantage of the Public Sector Service - Agentforce 1 Edition to enable their digital labor force to complement their teams and deliver exceptional and efficient service to the public. These special editions include everything needed to unlock complete Agentforce capabilities, while offering the best of Public Sector CRM features including Sales Cloud, Service Cloud, Data 360, Marketing Cloud, Slack, Tableau Next and more.
In-scope Usage Types
The following Usage Types are in-scope for the Quote Special Term (“QST”) titled PubSec:
- Flex Credit
- Einstein Requests
- Personalization Credit
- Salesforce Message Credits – Email
- Salesforce Message Credits - SMS
- Salesforce Message Credits - WhatsApp
- Platform Login and Dev Credits
- MuleSoft Automation Credits
- Data Services Credits
Analytical Impression - Mule Credits
Disclaimer: The information provided herein is strictly for the convenience of our customers and is for general informational purposes only. This document is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties. This document is subject to change at any time without notice.
