Featured Speakers:
Robin Gareiss, CEO and Principal Analyst, Metrigy
Jared Long, Director of Product Management, Service Cloud, Salesforce
Tim Casey, Distinguished Solution Engineer, Salesforce
Any time a customer interacts with a business and it's products or services, they expect fast, personalized and smart service in return. When businesses fail to deliver, they risk losing customers and damaging their reputation, negatively impacting their bottom line. Long term customer success requires high quality service, regardless of where, when or how customers might interact with a business. With AI built natively into an agents’ flow of work, organizations can meet and exceed customers’ expectations, while decreasing average handle time by 21% and increasing customer satisfaction by 32%
AI can make agents’ work effortless by:
- Increasing case deflection and first call resolution with AI-powered insights, workflows, and actions
- Empowering agents with personally crafted customer responses and conversation summaries, grounded in Knowledge and case data
- Saving agents time and resolving issues faster with an AI assistant in their flow of work
Join this webinar to hear from Robin Gareiss, CEO and Principal Analyst at Metrigy, and Salesforce Product leaders about how to empower agents to drive faster resolutions and exceed customer expectations with AI including a demo of the latest innovation!
