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Agentforce Master Class: Optimizing Customer & Patient Engagement for Pharma

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Agentforce Health
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Featured Speakers:

Tara Helm, Vice President, Life Sciences Cloud Strategy, Salesforce
Gordon Friesen, GM Pharma, Strategy & Solutions, Salesforce
Ali Ahmed, Global Head, Industry Advisor Pharma, Salesforce
Alan Buckley, Director, Solution Engineering, Salesforce
Alesha Kuhlman, Principal Solution Engineer, Salesforce


The life sciences industry is poised for transformation, fueled by rapid technological advancements and a focus on patient-centric care. Embracing Agentic AI is essential for success. This integration isn't just a trend—it's a fundamental shift that will redefine healthcare delivery and experience.

Discover how Agentforce automates tasks, provides intelligent assistance, and streamlines your workflows, allowing you to focus on what truly matters.

In this webinar you'll see how:
  • A Pharma Sales Rep uses an intuitive iPad interface to access real-time prescribing trends and next-best action insights, enhancing their interactions with healthcare professionals.
  • Salesforce Data Cloud's Bring Your Own Model (BYOM) capability surfaces meaningful insights, enabling Reps to anticipate HCP needs and tailor personalized engagement strategies.
  • Agentforce and Agent Builder automate follow-up tasks, ensuring seamless coordination with sales support teams and providing real-time insights to enhance HCP engagement after every call.