Featured Speakers:
Eddie Prignano, Director of CRM Platform, Vivint
Ankit Oberoi, Senior Manager, Product Management, Salesforce
Alex Wentzell, Product Marketing Manager, Salesforce
Mark McDonnell, Principal Solution Engineer, Salesforce
For all businesses, the power of feedback is undeniable. It helps you build experiences customers love, anticipate trends faster than competitors, and ultimately retain and grow more revenue.
However, 64% of companies analyze customer feedback, and only 25% use it to make service decisions. Now more than ever, service leaders must meet and exceed customer expectations to stay ahead.
Join us to learn how AI can make this effortless for you:
- How AI-powered feedback management unlocks service innovation and efficiency
- The vital role of Voice of the Customer (VoC) programs in meeting and exceeding today’s unprecedented service expectations
- How to improve CSAT/NPS across digital service channels with unified, feedback-driven automation
Plus, hear directly from the leading smart home provider, Vivint, on how their service teams reduce costs while enhancing customer experiences with Salesforce Feedback Management. This webinar includes a demo of our latest product innovations, a live customer interview, and an exclusive look into what’s next on the roadmap (hint: more powerful AI at your fingertips)!
Sources
AI for Business Success 2024-25, Metrigy
The Forrester Wave: Customer Feedback Management, Q1 2023