Driving Customer Experience Transformation Across the Customer Lifecycle
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Innovation occurs when human ingenuity meets machine automation. Learn how Cisco and Salesforce have partnered together to build the tools Cisco needs to innovate for our customers in ways that were previously unimagined — five programs, 12 months, and an unprecedented amount of transformation at Cisco.
In this session, we share how we are creating a 360-degree view of our customers throughout the lifecycle of sales, customer success, delivery, support, and renewals.
• Personalized, actionable, and AI-driven insights and recommendations
• Consistent delivery and support through automation, collaboration, and knowledge sharing
• A culture of agile transformation focused on user-centered design starting from the top down and cascading across teams
Cisco is undergoing a transformation, one centered on the customer and powered by Salesforce.
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