How VMware Transformed Global Customer Support Experience with Lightning
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VMware's CCO tell's the story about how they completely revamped their Customer Support process using Lightning and Einstein. They were able to move to a proactive customer support model that helps to reduce the amount of interactions coming into their support organization. Looking at support from the customer's point of view, VMware is able to anticipate the needs of the customer, sometimes even before the customer realizes it!
Come hear this great story and learn how you can help reduce costs within your own customer support organization.
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