Deliver life-enhancing therapies faster with Agentforce 360 for Pharma.

Elevate human expertise with purpose-built, flexible AI agents that automate high-value, regulated workflows — from benefits verification to HCP engagement. Break data siloes and accelerate time to therapy on the only deeply unified platform for the Agentic Pharma Enterprise.

Enhance patient services.

Improve patient outcomes with AI-driven personalized outreach, accelerated therapy orchestration, savings programs, and adverse event management. All powered by an industry-compliant data model.

Streamline and automate the verification and re-verification of pharmacy benefits to improve patient access and adherence to medications. Equip agents with payer coverage analysis, SLAs, and reminders on a home page dashboard

Validate insurance coverage on Life Sciences Cloud

Guide coordinators through therapy orchestration with AI-driven insights; providing intelligent recommendations for the next best engagement to meet patients where they are. Accelerate time to treatment with financial assistance programs and alternate medication options.

Smartphone displaying a patient support portal alongside a care coordination interface tracking social determinants of health and professional staffing.

Connect teams to boost collaboration and ensure process adherence, compliance, and high-value outcomes with trusted and advanced integrations.

Healthcare analytics dashboard displaying patient therapy metrics, outcome achievements, and an Agentforce notification regarding adverse therapy events.

Foster comprehensive, personalized programs using real-time analysis and assessments. Capture patient-reported outcomes and adverse events in a FHIR-aligned data model and take action.

A digital interface showing an Agentforce notification card with a program outcome summary, featuring performance insights, bulleted details, and action buttons against a blue gradient background.
Validate insurance coverage on Life Sciences Cloud
Smartphone displaying a patient support portal alongside a care coordination interface tracking social determinants of health and professional staffing.
Healthcare analytics dashboard displaying patient therapy metrics, outcome achievements, and an Agentforce notification regarding adverse therapy events.
A digital interface showing an Agentforce notification card with a program outcome summary, featuring performance insights, bulleted details, and action buttons against a blue gradient background.

Optimize HCP engagement

Streamline engagement with healthcare professionals through intelligence-driven experiences with pre-call planning, smart summaries, and real-time insights.

Give sales teams an intuitive, conversational, and voice-activated interface for account prep. By centralizing disparate data sources into a single, unified view, this hands-free experience delivers territory ratings, podcast-style recaps, and talk-to-text meeting wrap-ups — optimizing reps’ brief face time with HCPs.

A dashboard that shows engagement and suggests the next best message.

Protect sensitive data and meet global regulations (HIPAA, GxP, and GDPR) with compliance supported by AI-monitoring, a secure Trust Layer, and zero-copy integrations.

Healthcare portal interface featuring an AI-generated visit summary popup that reviews doctor notes and flags phrasing adjustments for regulatory compliance.

Provide HCPs and KOLs with faster, real-time responses to inquiries. This service is synchronized across face-to-face, email, and digital channels, enabling medical teams to maximize their productivity with providers and KOLs.

Medical portal homepage featuring an interactive conversational AI chat window answering healthcare provider inquiries and sharing a clinical whitepaper.
A dashboard that shows engagement and suggests the next best message.
Healthcare portal interface featuring an AI-generated visit summary popup that reviews doctor notes and flags phrasing adjustments for regulatory compliance.
Medical portal homepage featuring an interactive conversational AI chat window answering healthcare provider inquiries and sharing a clinical whitepaper.

Accelerate clinical trials.

Enable seamless execution from molecule to manufacturing, connecting patients, sponsors, sites, and CROs on one flexible, compliant platform.

Enroll eligible candidates faster using AI-powered matching and personalized messages that prevent attrition.

Clinical trial recruitment dashboard showing a participant management workflow, a mobile trial search screen, and an automated study screening notification.

Ensure successful studies with intelligent site selection to measurably improve site performance.

Clinical trial site selection dashboard featuring site health metrics, enrollment targets, and an interactive AI chat assistant refining trial criteria.

Collaborate across every phase of clinical development on a regulation-compliant platform, providing real-time data to proactively manage milestones, mitigate risk, and improve overall study cycle time.

Clinical Research Associate command center dashboard with a United States site map and an activation delay threshold warning card.
Clinical trial recruitment dashboard showing a participant management workflow, a mobile trial search screen, and an automated study screening notification.
Clinical trial site selection dashboard featuring site health metrics, enrollment targets, and an interactive AI chat assistant refining trial criteria.
Clinical Research Associate command center dashboard with a United States site map and an activation delay threshold warning card.

Scale advanced therapies.

Streamline cell and gene therapy processes to improve outcomes and lower costs.

Reduce expensive errors in multi-step scheduling, respecting lead time and available capacity among various sites and treatments.

reatment center coordinator portal showing available appointment time slots for clinical screening and blood collection phases.

Maintain full visibility of custody chains in line with protocols, from sampling through administration, on a connected platform.

Life Sciences Cloud dashboard showing a detailed chain of custody PDF report paired with an automated CAR-T chat bot alert regarding transit delays.

Unify systems across partners, patients, and procedures to proactively identify bottlenecks and actionable next steps in real-time.

Digital life sciences command center showing a cell therapy delivery progress tracker alongside an automated messaging channel alert for order fulfillment delays.
reatment center coordinator portal showing available appointment time slots for clinical screening and blood collection phases.
Life Sciences Cloud dashboard showing a detailed chain of custody PDF report paired with an automated CAR-T chat bot alert regarding transit delays.
Digital life sciences command center showing a cell therapy delivery progress tracker alongside an automated messaging channel alert for order fulfillment delays.

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Keep up with the latest healthcare trends, insights, and conversations.

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Report

Connecting Patients to Therapies and Devices Faster with AI

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Whitepaper

Status Quo or Future Leader: The Life Sciences Opportunity

Redefining Pharma Engagement With AI
Whitepaper

Redefining Pharma Engagement With AI

Pharma CRM FAQ

Life Sciences Cloud helps pharmaceutical organizations accelerate the path from research to commercialization. This trusted intelligent engagement platform empowers pharma teams with patient and HCP insights, personalized engagement, and program support.

Life Sciences Cloud enables pharma to leverage out-of-the-box AI-powered capabilities that make it easier to engage patients, offer support services, and coordinate stakeholders across manufacturing, supply chains, CROs, HCPs, and other partners – all from a single platform.

When choosing the right pharma management software, prioritize a future-proof and scalable platform for global reach and future growth. Opt for flexible solutions with built-in tools for rapid innovation. Consider TCO (uptime, features, support, integrations) for optimal value.

Life Sciences Cloud for Customer Engagement is a ready-to-use agent-first customer experience with a mobile experience built for contextual insights and actions. Here’s how Life Sciences Cloud helps you enhance your commercial interactions:

  • Unified HCP profile with comprehensive details about the account, insights and next actions tied back to patient support
  • Intelligent mobile interface to perform detailing and closed loop marketing
  • Agentic-AI assisted 24/7 support for healthcare professionals
  • Dashboards and metrics to analyze trends, preferences, and prescriptions for improved engagement outcomes
  • Access to Data 360 for an embedded, unified data lake to enable powerful real-time insights and impactful AI actions guarded by the Trust Layer.

Check out our Release Notes and Help page for detailed instructions on setup.