The world of business is continually evolving to utilize new technologies and improve workflows and business practices. Just as businesses once adapted in order to integrate the telephone and the personal computer into the office — to the point where any office without them now seems bizarre — they are now adopting mobile technologies at an impressive rate. Workforces are adapting as well, and a growing portion of workers are now going mobile. Based on the mobile workforce statistics reported by the Bureau of Labor Statistics, International Data Corporation (IDC) predicts that by the year 2020, there will be more than 105 million mobile workers in the United States, accounting for almost three-quarters (72.3%) of the entire U.S. workforce..
There are several factors that are influencing the shift to a mobile workforce, including the simple fact that the technology is becoming more accessible and available. With each new mobile device release, many features start to become standard, and so it becomes easier for workers to utilize those features.
With so many workers out in the field or working remotely, it is more important than ever for managers to have the proper tools to keep the business running smoothly. Fortunately, there are several mobile workforce software solutions available to assist managers as they handle the logistics of managing a workforce that is not based in a centralized location.
Implementing the right mobile workforce solutions provides a wide array of benefits to businesses, such as mobile access to data and the simplicity that comes with cloud computing. We’d like to elaborate upon two of the direct benefits that mobile workforce solutions provide:
There are many different options when it comes to deciding between mobile workforce management solutions for your company, and to make sure you choose the right one, there are several factors to keep in mind:
When one considers mobile workforce trends, there’s no denying that increased mobility is the direction businesses are headed. Already, Citrix reports that almost two-thirds of workers (61%) are working outside the office at least some of the time, and that number is only rising. Meanwhile, 81% of CEOs consider mobile technology to be a strategically important part of their companies. As mobile smart technology becomes increasingly available, those businesses that continue to oppose this shift towards mobility may find themselves at a serious disadvantage.
Investing in a tool that can fill the responsibilities of a proper mobile workforce manager is a crucial first step towards preparing your business for the new mobile-centered business ecosystem. Soon enough, mobile smart devices will be as ubiquitous to office culture as the personal computer. When that happens, businesses will finally be able to offer their employees something that they’ve always wanted: freedom. Mobile workforce management makes it possible.
The best way to see how Salesforce is revolutionizing customer service is with a guided tour of Service Cloud. With the guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.
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