- Yes, you can easily access the office from the airport using VBB (Verkehrsverbund Berlin — Brandenburg). The journey takes about an hour, with trains departing every few minutes.
- Berlin’s public transportation is designed to be accessible. If you need assistance, public transport staff are available to help. Deutsche Bahn AG offers comprehensive services for accessible travel in Berlin, including a free assistance service. They also provide tips for planning your journey and information on discounts or construction-related changes. You can find detailed information in Deutsche Bahn’s “Travel for all” brochure (available in German), which includes resources for passengers with hearing disabilities.
- For support, you can contact Deutsche Bahn’s service line at +49 (0)1806 99 66 33 (keyword: Betreuung). You can also reach them via email at deaf-msz@deutschebahn.com or by fax at +49 (0)30 65 212 899.
- Additionally, the Mobility Service Center is available at +49 (0)1806 512 512 or via email at msz@deutschebahn.com. The Bahnhofsmission assistance service is there to support travelers with boarding, changing, and disembarking.
- On the platforms, you’ll find yellow markings. If you wait in these areas for the S-Bahn, MVV staff will provide a ramp for easy access.