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Learn more.Point of Sale
Drive higher in-store conversions at a lower TCO with the only mobile-first POS that unifies clienteling, personalization, and inventory management through a rapidly deployable, API-first architecture.
These leaders trust Salesforce to power their Point of Sale success.
What can you do with Point of Sale?
Convert shoppers with personalized, convenient, and flexible in-store experiences.
Modernize your stores with mPOS.
Reduce long lines and sell from anywhere in the store with lightweight, handheld devices.
Keep selling even without Wifi. Our patented offline-mode ensures you can always accept payments and create orders, so you can stay operational during outages and ensure stability when foot traffic is highest.
Bring impactful AI to in-store shopping. Voice search and AI-powered product recommendations empower store associates to offer a concierge-driven experience and speed up operations.
Gain the hardware flexibility to deploy on either Android or iOS, to fit your brand preferences or specific store configurations.
Arm store associates with real-time customer, order and inventory data.
Build deeper customer relationships. Get a 360-view of customers preferences, loyalty status and purchase history, send digital tear-sheets from a wishlist, and sign up new customers directly in mobile POS.
Give your team access to millions of SKUs and never miss a sale. With real-time inventory visibility, associates can quickly check if an out-of-stock item is available at another store or in your virtual catalog, ensuring a seamless customer experience.
Unified Commerce connects B2C Commerce with POS and Order Management, all on one unified platform. So you can streamline purchasing, payments, and orders for your customers.
Store operations that support every purchase and return.
An omni cart architecture allows each line item to have its own fulfillment method including Buy-Online-Pickup-In-Store, Buy-Online-Return-In-Store, Buy-Online-Fulfill-In-Store, Buy-In-Store-Pickup-In-Store, Reserve-Online-Fulfill-In-Store and Omni-Exchange.
Always stay in stock with full visibility and accuracy. Get real-time inventory details down to the pallet or item, track defective stock, and use advanced tracking for precise cycle counts.
Give your customers the flexibility to add both online and in-store products to their shopping cart and checkout in a single transaction - no more split payments.
Move fast with out-of-the-box integrations.
Native integrations with Salesforce Commerce, OMS, Loyalty, and Service — along with Adyen, Verifone Flex, and Elavon — to enable faster setup.
Patented cloud CMS uses intuitive drag-and-drop features to tailor each store’s interface and deliver a consistent, on-brand experience.
Integrate with any system, then switch on the POS features you need as your business grows.
Sell more across every interaction with the most complete Point of Sale solution.
B2C Commerce
From discovery to checkout, B2C Commerce is where customer expectations meet AI-powered business growth. See more revenue, productivity, and trusted success at scale.
Order Management
Process orders seamlessly, wherever customers transact. Agent actions, real-time omni-channel inventory, and automated order routing reduce costs and increase revenue.
Commerce AI
Get more conversions with less work using embedded AI.
Payments
Increase conversions with an optimized, flexible checkout experience while cutting out complex integrations. Configure secure payments anywhere on our platform.
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Point of Sale FAQ
Salesforce Point of Sale is a modern cloud native, mobile first Point-of-Sale system that brings Salesforce into the store and unifies all digital retail channels. It gives store associates real-time access to inventory, customer profiles, and order data. This platform bridges the gap between online and in-store shopping to turn locations into flexible fulfillment centers.
The system enables mobile-first checkout for faster service. Associates can view comprehensive customer profiles to offer personalized help. It provides real-time transparency into product availability. This allows staff to quickly find items or offer endless aisle options for a better shopping experience.
Yes, it supports various omnichannel fulfillment options like Buy Online, Pick Up In-Store (BOPIS) and Buy Online, Return In-Store (BORIS). Store associates manage these orders directly within the point-of-sale app. This flexibility increases customer convenience and drives foot traffic to physical stores.
Yes, the system handles mixed cart transactions easily. A customer can buy an in-store item and order an out-of-stock item for home delivery in a single transaction. The point-of-sale app processes both the physical purchase and the digital order seamlessly to prevent lost sales.
Clienteling tools help associates build better customer relationships. Staff can easily sign up new customers at the register or search existing accounts. They can view detailed profiles including online loyalty data and purchase history. This information allows associates to provide highly personalized service.
Yes, the platform includes a reliable offline mode. This feature provides peace of mind during internet outages or network disruptions. Associates can still process transactions and serve customers smoothly. The system will automatically sync the data once the internet connection is restored.
Salesforce Point of Sale supports a wide range of retail hardware. The app runs easily on modern iOS and Android mobile devices. It also integrates seamlessly with standard store equipment. You can connect the system to traditional cash drawers, barcode scanners, receipt printers, and popular payment terminals.
No, you do not need to buy proprietary hardware. The software works with many third-party devices you may already own. It supports receipt printers and standard payment terminals to process transactions securely.
Salesforce acquired PredictSpring to power its modern Point of Sale solution. PredictSpring was a leading cloud-based retail software vendor. This acquisition brings robust mobile checkout, clienteling, and inventory features directly into the Salesforce ecosystem. It provides retailers with a fully unified platform that connects physical stores with digital commerce channels.
Salesforce updated the name of Retail Cloud to Salesforce Point of Sale. This name reflects its unified approach to connecting digital and physical retail channels. The platform continues to offer the same robust features for in-store checkout, inventory management, and omnichannel fulfillment.