Agentforce and AI

Join us to learn how to build your own limitless sales team with Agentforce. Hear directly from experts on how you can maximize your sales team’s impact with agentic AI and digital labor.

Agentforce is here to take action for you and drive results 24/7. Learn how autonomous agents boost growth and productivity with customer success stories, demos, and an expert Q&A.

Say hello to Agentforce Service Agent, an autonomous AI agent for customer support. Learn what Agentforce Service Agent is and how it uses your data to deliver trusted responses.

Learn how developers and admins collaborate to build accurate Agentforce Agents with CLI/IDE or UI, run automated tests with Agentforce Testing Center & DevOps Testing and release with DevOps Center.

Learn about Salesforce’s Data Strategy that Empowers Agentforce, and see it in action with Agentforce for Sales.

Salesforce EVP Patrick Stokes takes you under the hood of Agentforce. Learn how it works and why it matters.

Learn from a product expert what an Agentforce autonomous agent is, how it works, and how to create guardrails for it.

Discover how Agentforce works together with Fisher & Pakyel employees & customers across Sales, Field Service, Marketing, Slack, and Tableau.

Learn how to create next-generation agentic workflows with Agentforce combining tools like Apex, Flows, and prompt templates, and using different models, to access cross-cloud data.

Learn how Agentforce for financial services can deliver better outcomes responsibly for your clients, members, and policyholders while growing your revenue and deepening your customer relationships.

Dive into the future of AI across Salesforce's builders. You'll see how Developer and Admin experiences have changed with AI, how to build with these new tools, and the roadmap for Agentforce.

The era of autonomous agents is here. Learn what Agentforce is, why you need agents in your business, and how to get started.

Agentforce Service Planner automatically generates tailored, multistep plans that adapt and adhere to policies to empower agents to handle issues and resolve cases faster.

Agentforce can tackle tough, technical customer questions & free up Bombardier sales reps to focus on relationships. Learn more about Bombardier's early implementation & use cases in this interview.

Join us to learn how you can integrate headless agents in third-party apps thanks to the new Agentforce API. See the API capabilities through a practical demonstration.

Curious about AI agents but not sure where to start? See our vision to augment sales with Agentforce SDR Agent and Sales Coach Agent. Get insights into our strategy, guidance, and future plans.

Discover Agent for Setup, a conversational agent to increase the productivity of Salesforce admins in Setup. Agent for Setup simplifies admin tasks, provides contextual answers, and much more.

Discover the impact of Agentforce SDR and Agentforce Sales Coach for every seller. Hear insights from experts and customers on maximizing effectiveness throughout the sales cycle!

Learn how to customize a highly capable, out-of-the-box autonomous AI agent with low-code tools. Understand how Agentforce's reasoning engine works to make agents safe, trusted, and accurate.

Learn about the security model for internal and external facing agents and best practices on sharing data with Agentforce.

Learn how to use structured and unstructured data from Data Cloud in Agentforce using data model objects, Data Graphs, Einstein Data Libraries, RAG, and Prompt Builder.

Deliver a frictionless & secure UX for admins with Agentforce and MuleSoft. Connect data from across the enterprise & execute actions in external systems without leaving the context of your workflow.

Hear from marketing experts like Fisher & Paykel Appliances on how Agentforce transforms customer relationships across the full lifecycle. Discover new innovations and use cases driving growth.

Join us to see how companies are unleashing Digital Labour for every team and workflow. Hear the latest announcements and see how customers are building, testing and supervising AI agents easily.

Resolve cases 24/7 with an autonomous AI agent that’s built for customer support. Learn how you can get started with Agentforce Service Agent to deflect more cases, reduce costs, and increase CSAT.

Learn how to use our AI and low code innovations like Agent Builder & Data Cloud in Sandboxes, and our new security tools like Salesforce Archive, to build and secure Agentforce and AI apps, fast.

Learn how to test your agents using the new Agentforce Testing Center.

Hear from Salesforce’s VP of Business Technology for M&A and Public Sector on how Salesforce uses it own AI agents to boost productivity and innovation when it comes to mergers and acquisitions.

Learn how humans with agents drive customer success and, hear from Salesforce leaders how Agentforce can work for you!

Learn how to use Data Cloud architectural strategies and explore security frameworks to ensure governance and compliance. Design a secure and scalable system to become an Agent-first business.

This beginner-friendly session explores autonomous AI agents, natural language understanding, and real-time insights to transform customer support and team efficiency.

Discover how Agentforce and Slack transform business operations by combining AI automation with real-time collaboration, enabling faster task completion and enhanced team productivity.

Unlock the power of Agentforce prompts. In an interactive session, learn to design impactful prompts that transform interactions and streamline data. Discover best practices for real-world scenarios.

Discover how to leverage AI in the flow of work, enhance accuracy with Prompt Builder, and learn from Trailblazers who are seeing real business values in production already.

Discover how Agentforce unleashes digital labor for small and growing businesses to enhance efficiency and drive growth in today's ever-evolving landscape.

Hear from President and Chief Engineering Officer Srinivas Tallapragada on the latest innovation to drive customer success.

Learn how to improve outcomes with connected data and AI-powered solutions that transform how you engage with patients, members, providers, and partners.

Einstein Copilot is now Agentforce. Learn to use partner-built Agents and actions to scale AI across your business safely. Hear from a Salesforce MVP and our partners Google Workspace and Highspot.

Take a look at the top Release Highlights for Agentforce in Spring ’25. Helping you provide specialized, always-on support to employees or customers. Need to revisit a demo? Check out the Demo Playlist http://sfdc.co/Agentforcespring25

Join this panel discussion to learn how Arizona State University, Texas Tech University, and the University of Kentucky are creating an AI roadmap to prepare for Agentforce.

Einstein Copilot is now Agentforce! Learn how Agentforce revolutionizes Salesforce and makes you more productive with out-of-the-box and custom actions with an exclusive interactive demo session.

Take your healthcare data from chaos to clarity by safely acquiring it from your many systems, including EHRs, harmonizing it in a Data Cloud designed for health and activating it with Salesforce.

Discover how Salesforce is using Agentforce to bridge gaps.

Discover the GenAI tools driving customer success. Hear real-world customer stories and watch Agentforce in action with an exclusive demo.

Learn more about the technology powering Agentforce for Developers, including Salesforce’s proprietary LLM, CodeGen. Product experts will deep dive into newly supported use cases and the roadmap.

Discover how Agentforce brings together humans with AI agents to drive customer success. Learn how to build, customize, and deploy assistive and autonomous agents with low-code tools.

Learn how to design and build Apex for Agentforce actions. This session will explore design patterns for creating efficient and Agentforce actions.

See the Agentforce roadmap and learn what's in store for the future of Agentforce.

Discover how to build agents with Agentforce and integrate APIs using MuleSoft’s capabilities. Explore Topic Center and MuleSoft API catalog to create powerful, connected agents.

Learn how Data Governance is applied consistently and at scale across Agentforce and Applications, leveraging AI based Tagging and Policy Governance in Data Cloud.

In this session, we will talk about various use cases for Agentforce and share tactics on how customers can maximize the value of Agentforce.

Get the most out of Agentforce with AI on your phone in Salesforce Mobile. Learn how to build custom actions and set up your agent for hands-free voice control to enable Agentforce from anywhere.