Agentforce and AI

Discover how Agentforce uses structured, unstructured, and segment data as dynamic knowledge to power real-time, contextual experiences across service, marketing, and commerce.

Our Year 1 journey with Agentforce unlocked over $100 million in value and fueled new growth. We’ll reveal the five key lessons we learned so you can build your own Agentic Enterprise, too.

The future of financial services is here, powered by digital workers. See how Agentforce can help unlock more personalized relationships, happier clients, and smarter growth.

Learn how the Agentforce 360 platform elevates every Williams-Sonoma, Inc. customer and employee, plus an interview with Laura Alber, President and CEO of Williams-Sonoma, Inc.

AI leaders face endless options for where to apply AI. Learn which metrics matter most, how to measure value early, and how a global reviews platform proved impact in just six weeks.

The Agentforce product team is here with highlights from the Winter '26 Release. Q&A Form: https://rb.gy/2x27rb

So much to see at Dreamforce, so little time. We've summarized the biggest announcements and most impactful innovations from the Tableau keynote so you can get the insights you need fast.

See how Agentforce Vibes turns your ideas into reality, as quickly as you can describe it.

Unlock hidden gems in Agentforce Service that boost service rep productivity, CSAT, and ROI. Join us for live demos, real success stories, and actionable tips you can use immediately.

Supercharge your dev flow with Agentforce Vibes. Generate code with natural language, speed setup, and level up your skills. Write less, build more, learn faster — that’s the Vibe.

Discover how agentic unified commerce connects ecommerce, stores, and OMS to drive conversion, reduce costs, and deliver faster time to value across both B2B and B2C commerce.

Learn how to build rich, voice-enabled AI agents using Agentforce Voice — Salesforce’s platform for real-time, production-grade AI interactions.

Hear how Salesforce healthcare innovates with Agentforce to equip providers and payers to deliver faster, more humane care.

Explore the top three Agentforce releases that unlock more powerful and predictable agentic use cases.

See how the world’s largest jewelry brand, streamlines its customer experience with Agentforce 360. Plus, an interview with David Walmsley, Chief Digital and Technology Officer, Pandora.

Join our product teams and deep dive into our new MCP-powered Agentforce Vibes, featuring Code Analyzer and ApexGuru for better code. Learn how you can create apps and code faster and better with AI.

PepsiCo supports retailers of all sizes like a VIP, thanks to Agentforce 360. See how the company does it, plus an interview with Athina Kanioura, Chief Strategy and Transformation Officer, PepsiCo.

FedEx is transforming across sales, service, and marketing with Agentforce 360. Learn more with Richard Smith, COO of International and CEO of Airline, FedEx.

See how Agentforce and Regrello bring real-time visibility, automation, and collaboration to supply chains, helping enterprises move faster with confidence.

Hear LIV Golf CEO Scott O’Neil and global golf superstar and LIV Golf Team Captain Bryson DeChambeau on how LIV Golf uses Agentforce to bring fans closer to the action at scale.

Become an Agentic Enterprise with Agentforce and put your data to work for your business. Unlock growth by unpacking all of the innovations from Dreamforce with a how-to guide to your success.

Discover Salesforce life sciences innovations with Agentforce that build resiliency, speed life-saving therapies, and transform organizations into agentic enterprises.

Learn how to unite humans and AI agents to solve for rising costs, boost customer satisfaction (CSAT), and gain a competitive edge in every channel, from self-service to the contact center.

Learn about the security model for internal and external facing agents and best practices on sharing data with Agentforce.

Discover the ways Agentforce IT Service transforms your organization and improves employee experiences.

Dell turns data into predictive business intelligence with Agentforce 360. See it in action and hear from Michael Dell, CEO of Dell.

Hear how Nexo, a premier wealth platform for digital assets, pairs human expertise with AI agents to scale service globally, free teams for high-value work, and build trust in a fast-moving sector.

Meet Setup with Agentforce, your new admin assistant. It’s a smarter, faster, Agentforce-powered way to manage setup with a conversational agent and a new modern experience built for action.

Join Salesforce product managers, designers, and architects as they walk you through the future of setup where we will give you an overview of what is new in setup for the Winter Release & the future.

Learn the top three ways telecoms are accelerating growth while improving productivity and customer experiences with Agentforce Communications.

In our latest State of IT: AI and AppDev & Security reports, we gathered insights from 4,000+ IT decision makers worldwide. Hear us break down the top trends in building and securing in the age of AI.

Discover three key actions to agentify your sales cycle, from using agents for lead nurturing to driving growth with AI-powered sales planning.

Welcome to Agentforce City! Experience a unique Dreamforce activation, with 16 global brands across 12 industries, that showcases all the excitement and possibilities of the Agentic Enterprise.

Discover the Agentforce blueprint for success. A guide to best practices for designing scalable topics, writing clear prompts, and building reliable agent actions.

Built on a foundation of trust and compliance, Salesforce connects your front, middle, and back office. See how digital labor can create new revenue, empower teams, simplify work, and scale service.

Discover new developer tools to build the future of apps with AI and data. Learn how to create the Agentic Enterprise with Agentforce, Data Cloud, Slack, and the deeply unified Salesforce Platform.

Legacy ITSM is slowing you down. Experience what’s next with Agentforce IT Service. Join us to see how you can power faster, smarter support and better employee experiences with Agentforce and Slack.

Discover how Salesforce Admins bring the Agentic Enterprise to life by building and customizing agents, configuring the Agentforce platform, and keeping every solution trusted and secure.

Accelerate growth with Agentforce Revenue Management — a complete quote-to-cash platform that breaks down silos, orchestrates revenue, and drives growth across every channel and model. Additional seating for this keynote will be available in the Metreon AMC, IMAX Theatre 16.

Learn how the deeply unified Salesforce Platform is transforming engagement for healthier outcomes from clinical through commercial.

See how leading organizations are cutting costs, scaling fast, and building loyalty — and celebrate three Customer Success Award winners showing what’s possible.

Discover how MSC Cruises, Barco, and Moody’s are shaping the Agentic Enterprise by supercharging developer workflows and governing and orchestrating cross-ecosystem agents with MuleSoft Agent Fabric.

Hear how telecoms from around the world are innovating to achieve revenue goals and improve customer experience with Agentforce. See the latest AI innovations built for the telecom industry.

Explore how AI and agents are transforming the shopper journey. Learn how top retailers leverage Salesforce innovations to boost revenue and strengthen customer relationships.

See how the public sector transforms to deliver its mission with Agentforce. Get inspired by our customers as they tell their stories, and get practical counsel from experts.

Learn how leading consumer goods companies are future-proofing their business with agentic consumer goods — boosting margins and driving growth and efficiency in an uncertain market.

Unlock the Agentic Enterprise. Learn how to connect and govern your app and agent life cycle with built-in trust, and see new innovations in observability, agent-to-agent collaboration, and security.

See how the power of Salesforce’s unified platform, industry-specific capabilities, and Agentforce will enable intelligent engagement from clinical trials and patient support to commercialization.

Discover how Salesforce innovations with AI and data are revolutionizing manufacturing sales, channel management, and asset-centric service. Hear Trailblazers’ visions for the industry’s future.

Learn how Salesforce partners with you to lead with trust and protect your Agentic Enterprise against a rapidly evolving threat landscape that includes social engineering and supply chain attacks.

Discover how new Salesforce innovations help OEMs, captives, retailers, and mobility service providers become agentic enterprises. Hear Trailblazers’ visions for an AI and data-driven future.