Sales and Service

Unlock hidden gems in Agentforce Service that boost service rep productivity, CSAT, and ROI. Join us for live demos, real success stories, and actionable tips you can use immediately.

Learn how to unite humans and AI agents to solve for rising costs, boost customer satisfaction (CSAT), and gain a competitive edge in every channel, from self-service to the contact center.

Discover the ways Agentforce IT Service transforms your organization and improves employee experiences.

Hear how Nexo, a premier wealth platform for digital assets, pairs human expertise with AI agents to scale service globally, free teams for high-value work, and build trust in a fast-moving sector.

Discover how you can boost efficiency and customer satisfaction with AI-driven voice tech that handles routine calls, understands emotions, and empowers human agents.

Join us as we recap everything you need to know about how Agentforce Field Service helps customers scale, work, and operate with confidence.

Go behind the scenes with a customer who deployed Agenforce IT Service. Hear real customer POVs — and get candid answers.

Get a first look at what’s next for humans and AI in Agentforce Service. Discover new innovations that empower agentic enterprises to deliver faster, smarter, and more exceptional service.

See how Agentforce transforms insurance service with an out-of-the-box service console. Explore identity verification, 360-degree views & AI-driven guided actions to speed resolutions & reduce costs.

Learn how service leaders are redefining strategies and empowering teams to thrive with AI agents. Insights from the latest “State of Service” report will help you lead with confidence in the AI era.

Learn how GE Appliances transformed field service into a growth engine, boosting efficiency and customer loyalty. Get practical tips to redefine your field service strategy with agentic field service.

Go behind the scenes of a major field service transformation. This session covers the vision, challenges, and key lessons learned. See the tangible KPIs achieved with Salesforce and Agentforce.

Get an exclusive look into the latest innovations across all of field service in a single session. See live demos and discover how AI is helping teams work onsite, scale, and operate with confidence.

Learn how Agentforce and the Salesforce service unified platform transform self-service and CSR experiences. Hear from a major bank using AI to speed up resolution time and eliminate after-call work.

Discover how AI agents can transform HR support to boost employee productivity with faster, personalized answers for automated resolution of HR tasks and inquiries.

Discover how connecting Service Cloud to backend apps unlocks real-time insights. See how MuleSoft powers agents with data to deliver hyperpersonalized service across every customer interaction.

See how AI, unified data, and an easy-to-use workspace help reps work faster and smarter. Join us for a live demo packed with tips to boost productivity, reduce handle time, and wow customers.

Hear how Vumatel enables new products and services with innovation in fiber to home distribution and service.

See how Endress+Hauser is elevating service by unifying humans and Agentforce, paired with a demo of the latest Agentforce Service innovations in action.

Stuck with long resolution times, inconsistent answers, and fragmented comms? Want to go beyond basic responses and meet unique demands? See how with Agentforce Service.

Discover how autonomous scheduling and Appointment Assistant deliver simplicity and transparency every step of the way, delighting your customers, and modernizing your processes.