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Commerce Cloud
Turn every conversation into a conversion.
Give shoppers and buyers the same seamless experience they get with AI Agents and social media channels, right on your own site, from discovery to conversion. Launch fast, drive revenue and run your business with agents and conversational AI across shopping, merchandising, order management, and point of sale.
These leaders trust Salesforce to power their ecommerce success.
Here’s what sets Commerce Cloud apart.
99.99
%
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*
30
%
revenue increase
Customers saw a 30% increase in digital revenue since implementing Salesforce**
35
%
increase in productivity
Salesforce customers saw a 35% increase in employee productivity.***
* Salesforce Commerce Platform Metrics; ** Salesforce Customer Success Metrics; *** 2026 Salesforce Success Metrics Global Highlights. Data is aggregated from 3,887 customers across 9 countries.
Grow more. Worry less. Connect your business with Commerce Cloud.
Connect in-store and online with Unified Commerce.
B2C Commerce
From discovery to checkout, B2C Commerce is where customer expectations meet AI-powered business growth. See more revenue, productivity, and trusted success at scale.
Order Management
Process orders seamlessly, wherever customers transact. Agent actions, real-time omni-channel inventory, and automated order routing reduce costs and increase revenue.
Modern Point of Sale
Bring customer, order, and inventory data to your shop floor with a flexible, mobile-first POS. Move faster with built-in Salesforce integrations and no-code CMS.
Scale, simplify, and grow with connected B2B.
B2B Commerce
Make buying more personal and selling more efficient with AI tools. Connect your business on a unified platform that helps you build trust and meet complex needs.
Order Management for B2B
Split large-volume orders into multiple shipments and speeds. Work smarter and simplify cross-channel order management with a single code-base and AI-first experience.
Revenue Lifecycle Management
Automate revenue operations while delivering seamless buying and selling experiences anywhere customers transact. Close deals fast with guided quoting and AI.
Get faster time to value and lower TCO.
Composable Commerce
Realize ROI faster with a composable commerce platform. Enable more innovation with flexible, trusted storefronts for headless commerce.
Payments
Increase conversions with an optimized, flexible checkout experience while cutting out complex integrations. Configure secure payments anywhere on our platform.
Agentforce Guided Shopping
Turn conversations into conversions with Agentforce. Speed product discovery with visual product search, pulling in your product catalog directly in a chat
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YETI is in a constant state of innovation. We want to be able to do that quickly and Salesforce enables us to do so.
Scott StreitDirector, Software Engineering, YETI
Learn new ecommerce skills with free, guided learning on Trailhead.
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Research
Insights from 2,700 commerce leaders and 1.5 billion customers.
Article
Generative AI is already improving ecommerce. Here’s how.
Article
Discover how B2B sales teams win with digital commerce.
Guide
Hit your digital transformation goals with this step-by-step playbook .
Watch the Commerce Cloud Keynote from Dreamforce.
Get deeper insights on new releases. Watch the Commerce Cloud Keynote over on Salesforce+. Hear straight from our leaders how our latest innovations will boost revenue.
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Salesforce Commerce FAQ
Commerce Cloud is the best ecommerce platform for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.
Commerce Cloud helps you manage your digital commerce business and grow your sales. Whether you have a B2B, B2C, or D2C ecommerce business, Commerce Cloud has the tools you need to succeed.
Commerce Cloud's ecommerce software offers features like headless commerce, composable commerce, order management, and payments. You can also integrate Commerce Cloud with your CRM software to track customer data and personalize their shopping experience.
Commerce Cloud is the ultimate ecommerce platform.
Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalization without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.
Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps.
In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.
An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.
Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.
When choosing the right ecommerce software prioritize a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support, and implementation.