Self-Service Pricing
Deliver faster resolutions and reduce costs across every channel with autonomous AI. Give customers exceptional, 24/7 care anywhere they need it.
Choose the right edition for your business needs.
Start by selecting your Service Cloud edition. Some editions already include Self-Service functionality right out of the box. For the others, you can easily add Self-Service at these price points.
Fin
The highest-performing Agent for customer service. Fin resolves 76% of customer queries on average.
$
0.99
USD/Resolution
(Minimum commitment applies)
- Go live quickly and start resolving cases in days
- Deliver high quality service on Voice, Slack, Whatsapp, Email, and more
- Charged once per conversation at most, even if Fin answers multiple questions
- No seat, setup, or integration fees
Service Portal Login
Unmetered Agentforce & Data 360 Queries during 24 hour login session.
$4 per login
- Personalized portal with modern conversational experience
- Unified Chat and Knowledge article view
- Unmetered Agentforce actions and Data 360 queries during 24 hour login session
- Dynamic Cards for unified service automations
Service Portal Member
Unmetered Agentforce & Data 360 Queries during login session with unlimited sessions per month.
$10 per member
- Personalized portal with modern conversational experience
- Unified Chat and Knowledge article view
- Unmetered Agentforce actions and Data 360 queries during login session with unlimited sessions per month
- Dynamic Cards for unified service automations
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
An outcome is charged at most once per conversation, no matter how many actions Fin takes. It never counts as an outcome if Fin can’t answer, fails to complete an action, or the customer asks for a human.
Extend the power of Service Cloud with these related apps and add-ons.
Service Cloud
Scale efficient and effective service by surfacing AI-generated answers and actions in the flow of work.
Salesforce Contact Center
One simple package to transform your contact center.
Digital Channels
Deliver seamless, personalized conversational experiences across channels — at scale.
Appointment Assistant
Deliver real-time updates to your field service customers.
Expert support at every stage
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
Included with Core, Advanced, and Max licenses
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Salesforce Health Insights
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Ready to take the next step with the service solution built on the world’s #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
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FAQs
Yes, Salesforce Self-Service is part of Service Cloud — it extends the platform by giving customers a self-service portal where they can find answers, access knowledge base articles, and resolve cases on their own.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use solutions and apps on AgentExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
You only pay for outcomes, not for conversations or answers. An outcome is when Fin resolves a customer’s issue, either by answering their question or by completing an action for them. You’re charged for at most one outcome per conversation, even if Fin answers several questions or takes several actions, and if the conversation is reopened later, that outcome is refunded. You pay nothing if Fin can’t answer, fails to complete an action, or the customer asks for a human at any point. Spending limits and alerts help keep your costs predictable.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
Selecting member is best when there is a known user count or frequent users of a Community. Selecting login is best when there is an unknown user count or infrequent users of a Community.
