Self-Service Experience
Scale customer support with a self-service experience built directly into your CRM. Reduce costs and drive efficiency by empowering customers to find answers on their own.
What can you do with your new customer self-service software?
Reduce costs and improve operational efficiency while providing fast, personalized service customers love.
Connect customers to relevant answers fast.
Give customers answers to commonly asked questions by easily embedding knowledge content into a branded self-service help center.
Put data at your customers' fingertips with branded, mobile-responsive portals that surface business processes.
Connect customers through a peer-to-peer forum where they can share common knowledge, contribute best practices, and resolve questions together.
Personalize every customer interaction.
Deflect more cases with intelligent chatbots. Automate routine requests, guide customers through next steps, or route them to the right agent.
Embed any business process easily across all channels to surface the most applicable information and help customers resolve requests on their own.
Drive customer awareness and give agents time to solve critical cases by easily sharing answers and resources based on common questions and requests.
Customize your online community management across channels.
Quickly build and launch a branded self-service customer portal with pre-built templates and easy-to-use drag-and-drop functionality.
Publish a pixel-perfect mobile application of your customer portal to the Apple App or Google Play Store for a self-service experience from anywhere.
Unlock the power of automation by organizing existing workflows to easily expose common business processes to customers in a self-service experience.
Extend the power of Self-Service with these related products.
Service Cloud
Drive productivity, reduce costs, and increase customer satisfaction at scale with Service Cloud.
Contact Center
Deliver proactive, personalized service across all channels — phone, self-service, messaging, and chatbots — at scale.
Service Automation
Scale support and boost customer satisfaction with personalized, intelligent, and data-driven automation.
Digital Engagement
Deliver seamless, personalized conversational experiences across channels — at scale.
Employee Service
Scale employee support and deliver easy-to-use experiences that employees love — all on a single platform.
Customer Service AI
Use AI to boost productivity, personalize customer interactions, and scale service across channels.
Self-Service Pricing
Start by selecting your Service Cloud edition. Some editions already include Self-Service right out of the box. For the others, you can easily add Self-Service at these price points.
Customer Community
Connect customers with communities, portals, and more.
$2/login or $5/member
USD/month (billed annually)
- Authenticated Portal
- Customer Community
Customer Community+
Deliver complex portals with advanced connection features.
$6/login or $15/member
USD/month (billed annually)
- Authenticated Portal
- Customer Community
- Advanced Sharing and Administration
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
I'm excited about what we've delivered with our knowledge, help community, and chatbot to help members find answers faster.
Nicole LaCampVice President of Operations Strategy Integration, PenFed
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Customer self-service software FAQ
Customer self-service software enables customers to access and complete various tasks or actions without the help of a support agent. Customers are empowered to find information, resolve issues, and complete transactions on their own time, through their preferred online or digital channels.
Customer self-service software helps businesses reduce costs, deflect cases, and exceed customer expectations. Self-service provides no-touch support at scale, empowering customers to find the answers they need fast. As a result, agents can be more productive and focus on complex cases.
First, evaluate your company’s needs and goals. Think about the challenges your end users experience and identify the features and functionality that will resolve those challenges and allow your business to deliver better overall support. Then, choose the software that will fulfill those demands.
Self-service benefits both businesses and customers. Customers have 24/7 access to resources, to help find answers at their convenience and improve their satisfaction. Businesses can reduce costs by offering a scalable support solution that empowers customers to help themselves on their own terms.
Online community management software provides groups with a way to connect with one another. These groups can be forums, social networks, customer communities, or any online space. Customers can use an online community to share information, discuss topics, ask questions, and provide answers.