Solve your toughest problems with AI-driven answers for users in every role.

 

Sales

 

Close more deals – Einstein does the busywork, you focus on selling.

Boost win rates by prioritizing the leads and opportunities that are most likely to convert

Never miss a buying signal – get alerts for key changes to accounts and opportunities

Maximize time spent selling by automating data capture

 
 

Service

 

Turn your customer service organization into a growth engine.

Instantly help customers find answers and eliminate hold time with custom chatbots on digital channels

Assist agents by using predicted case fields, automatic triage, and routing so they can spend more time with customers

Increase customer satisfaction with intelligent conversation suggestions and in-context recommendations

 

Marketing

 

Give your marketers the tools to make every customer journey and interaction effective.

Know your customers better with predictive insights drawn from their marketing engagements, brand interactions, and even images and conversations across social

Create personalized messages and content based on customer preferences and intent

Engage more effectively with suggestions on when to reach out to each customer, on which channels, and for the products that resonate the most

 
 

Commerce

 

Leave no products on the shelf with built-in AI for commerce.

Increase revenue by delivering spot-on recommendations, tailored product sorting, and meaningful search experiences that adjust with every choice a shopper makes

Eliminate manual tasks like merchandising, creating new product groupings, updating customer segments, and optimizing sorting rules

Save customers’ time by anticipating shopper search intent before they start typing

 

Admins

 

Create custom AI-powered apps with clicks — no Ph.D. required.

Build AI-powered predictions and recommendations on any data

Embed insights directly into your employee and customer-facing apps

Operationalize AI with intelligent workflows and business processes