Build self-service portals and communities for more personalized support and happier customers.
Help customers find answers fast — on their own terms and time frame. Connect your customers to everything from account information, to shared knowledge, to step-by-step processes to helpful agents.
Quickly set a up a self-service help center.
Free up your agents from handling common questions or requests with a branded self-service help center. Integrate knowledge articles for your agents that help them deliver answers to your customers faster.
Customize your portal or community, and build your brand.
Build beautifully branded, mobile-responsive portals and communities quickly and easily using Lightning Community Builder. It’s the low-code way to get started with drag-and-drop ease, so you’ll be up and running in no time.
Create a seamless self-service experience connected to the Salesforce Platform.
Extend Salesforce into your portal to integrate directly with your business processes, so customers can connect to what they need effortlessly. Check an account? Pay a bill? Book an appointment? All done in a flash.
Embed service directly into your portal.
With Service Cloud integration, customers can access an agent via chat or submit a case online. And agents have a 360-degree view of that customer’s activities in the portal. So agents work more efficiently and keep customers happy.
Help customers help themselves, and each other.
Make it easy for customers to find answers in the community fast by automatically surfacing the information they need from multiple sources. Give access to groups, experts, and customer MVPs to keep them coming back.
Deliver personalized, intelligent customer service.
Give customers a personalized experience. With Einstein you can enrich content based on customer profiles, interests, and activities by highlighting relevant articles, answers, and experts, and instantly delivering them when customers need them most.